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Paymo Logo
Paymo

Paymo

Composite Score
7.7 /10
CX Score
7.9 /10
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In Partnership With SelectHub

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Category
Paymo
7.7 /10

What is Paymo?

Full-featured online work management software: Time Tracking, Resource Planning, Gantt Charts, Reports, Kanban boards, Invoices, and Expenses.

Company Details

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Awards & Recognition

Paymo won the following awards in the Project Management - Midmarket category

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Paymo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paymo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paymo?

0% Negative
20% Neutral
80% Positive

Pros

  • Enables Productivity
  • Fair
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 86

Collaboration

89

Time & Expense Tracking

89

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

81

Vendor Capability Ratings

Average 78

Business Value Created

82

Usability and Intuitiveness

81

Quality of Features

80

Ease of Implementation

79

Ease of IT Administration

79

Ease of Data Integration

78

Breadth of Features

77

Product Strategy and Rate of Improvement

77

Vendor Support

75

Availability and Quality of Training

72

Ease of Customization

69

Paymo Reviews

Hernán S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great set of features at a steep price

Likeliness to Recommend

7 /10

What differentiates Paymo from other similar products?

Very, VERY easy to use for user on all skill levels

What is your favorite aspect of this product?

Time tracking and invoicing were a joy to use

What do you dislike most about this product?

Price is too high for small businesses

What recommendations would you give to someone considering this product?

Paymo is a great solution for all things management but it comes with a high price tag for small businesses.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Leverages Incumbent Status

Cassi L.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy for our team to use daily

Likeliness to Recommend

10 /10

What differentiates Paymo from other similar products?

We needed a very easy to use task and time management system for our team. Most other products in this space try to do too much and are overly complicated. We love Paymo because it does exactly what we need, and the interface is clean.

What is your favorite aspect of this product?

The time tracking and reporting of time spent is the main feature we required. This handles both very well. For the user, it's easy to input time for specific projects. For management, it's easy to pull reports to understand how time is being spent.

What do you dislike most about this product?

I don't have any major dislikes about this product.

What recommendations would you give to someone considering this product?

If you're looking for something light-weight, affordable, and easy for team members to use daily, this is a great product.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Lacey P.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great time tracking/invoicing app for freelancers

Likeliness to Recommend

8 /10

What differentiates Paymo from other similar products?

I like the hour tracker because it allows you to "draw" your time on the timesheet rather than writing specific start and stop times. It's nice to have a timer option and a bulk time add option. Invoicing works pretty well once you get the hang of it, and it connects with QBO for accounting.

What is your favorite aspect of this product?

The hour tracker timesheet that ties directly with invoicing -- I don't have to count hours.

What do you dislike most about this product?

There's no way to see payments all in one place, and there's no good way to handle retainer invoices.

What recommendations would you give to someone considering this product?

I recommend playing with it before deciding -- enter hours on the timesheet, create projects and task lists, create invoices, see your options for sending invoices, check out the dashboard, try a bunch of different reports. It's robust, but it might not have the right mix of features for you.

Pros

  • Caring
  • Respectful
  • Reliable
  • Performance Enhancing

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