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Paymo Logo
Paymo

Paymo

Composite Score
7.7 /10
CX Score
7.9 /10
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In Partnership With SelectHub

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Category
Paymo
7.7 /10

What is Paymo?

Full-featured online work management software: Time Tracking, Resource Planning, Gantt Charts, Reports, Kanban boards, Invoices, and Expenses.

Company Details

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Awards & Recognition

Paymo won the following awards in the Project Management - Midmarket category

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Paymo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paymo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paymo?

0% Negative
20% Neutral
80% Positive

Pros

  • Enables Productivity
  • Fair
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 86

Collaboration

89

Time & Expense Tracking

89

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

81

Vendor Capability Ratings

Average 78

Business Value Created

82

Usability and Intuitiveness

81

Quality of Features

80

Ease of Implementation

79

Ease of IT Administration

79

Ease of Data Integration

78

Breadth of Features

77

Product Strategy and Rate of Improvement

77

Vendor Support

75

Availability and Quality of Training

72

Ease of Customization

69

Paymo Reviews

Andrew C.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fastically simple and cost-effective

Likeliness to Recommend

10 /10

What differentiates Paymo from other similar products?

It's simple to use, has great time tracking and invoicing capability, and is extremely cost-effective.

What is your favorite aspect of this product?

The customization of the invoices to be perfect for what I need.

What do you dislike most about this product?

Sometimes a misclick can cause an invoice to be canceled.

What recommendations would you give to someone considering this product?

If you're looking for time tracking for invoicing clients and managing different clients with invoices (what I use it for) you can't go wrong with Paymo.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Claire M.

  • Role: Consultant
  • Industry: Communications
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2024

Great product with strong time tracking features

Likeliness to Recommend

8 /10

What differentiates Paymo from other similar products?

Paymo is focused on a few features : per project task management, time tracking per task, and invoicing. For my freelancing activity it’s perfect because I bill my clients based on the time spent and need to track my time efficiently. The desktop time tracking app is a but complicated but very useful.

What is your favorite aspect of this product?

Time tracking features and reports on time spent.

What do you dislike most about this product?

There are some things that still annoy me even after 6 years using Paymo. The invoicing features are not secured, it’s possible to edit an invoice after sending it, and even to delete an invoice that has been marked as payed ! Compared to other tools offering invoicing features it’s weak regarding finance management. I also dislike that the product does not manage the fact that a project can be invoiced with a daily rate instead of an hourly rate, here in France daily rate is the norm.

What recommendations would you give to someone considering this product?

If you want a cheap tool that integrates task management, time tracking and billing for your freelance activity, give it a try. For a team, I don’t know.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful
  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2024

Streamlined Project Management with Paymo

Likeliness to Recommend

7 /10

Pros

  • Enables Productivity
  • Client's Interest First
  • Appreciates Incumbent Status
  • Security Protects

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