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Paymo Logo
Paymo

Paymo

Composite Score
8.2 /10
CX Score
8.4 /10
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In Partnership With SelectHub

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Category
Paymo
8.2 /10

What is Paymo?

Full-featured online work management software: Time Tracking, Resource Planning, Gantt Charts, Reports, Kanban boards, Invoices, and Expenses.

Company Details

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Awards & Recognition

Paymo won the following awards in the Project Management - Midmarket category

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Paymo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paymo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
96%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paymo?

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0% Negative
14% Neutral
86% Positive

Pros

  • Enables Productivity
  • Fair
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 86

Collaboration

91

Time & Expense Tracking

88

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

83

Vendor Capability Ratings

Average 80

Business Value Created

85

Ease of IT Administration

83

Usability and Intuitiveness

83

Quality of Features

81

Product Strategy and Rate of Improvement

81

Ease of Implementation

80

Breadth of Features

79

Ease of Data Integration

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

72

Paymo Reviews

Gili B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Actual tracking of invoices and tasks

Likeliness to Recommend

10 /10

What differentiates Paymo from other similar products?

Paymo is very flexible for better tracking, billing and continuous communication, enhancing the continuity of collaboration and integrating many functions intelligently.

What is your favorite aspect of this product?

I like what Paymo achieves in terms of continuous updating of all current tasks, to organize workflow and follow-up. I liked the ease of preparing invoices and integrating their updates with email, as well as helping to document them directly in customer files. Paymo scheduling is excellent and enables us to ensure that closing dates are not delayed.

What do you dislike most about this product?

The negatives are always ineffective, and only occur when there is a misunderstanding of Paymo features. Customizing tables, dashboards and forms is very easy.

What recommendations would you give to someone considering this product?

Paymo simplifies administrative and financial tasks and ensures a unified workflow for the entire team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrew C.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fastically simple and cost-effective

Likeliness to Recommend

10 /10

What differentiates Paymo from other similar products?

It's simple to use, has great time tracking and invoicing capability, and is extremely cost-effective.

What is your favorite aspect of this product?

The customization of the invoices to be perfect for what I need.

What do you dislike most about this product?

Sometimes a misclick can cause an invoice to be canceled.

What recommendations would you give to someone considering this product?

If you're looking for time tracking for invoicing clients and managing different clients with invoices (what I use it for) you can't go wrong with Paymo.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Claire M.

  • Role: Consultant
  • Industry: Communications
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2024

Great product with strong time tracking features

Likeliness to Recommend

8 /10

What differentiates Paymo from other similar products?

Paymo is focused on a few features : per project task management, time tracking per task, and invoicing. For my freelancing activity it’s perfect because I bill my clients based on the time spent and need to track my time efficiently. The desktop time tracking app is a but complicated but very useful.

What is your favorite aspect of this product?

Time tracking features and reports on time spent.

What do you dislike most about this product?

There are some things that still annoy me even after 6 years using Paymo. The invoicing features are not secured, it’s possible to edit an invoice after sending it, and even to delete an invoice that has been marked as payed ! Compared to other tools offering invoicing features it’s weak regarding finance management. I also dislike that the product does not manage the fact that a project can be invoiced with a daily rate instead of an hourly rate, here in France daily rate is the norm.

What recommendations would you give to someone considering this product?

If you want a cheap tool that integrates task management, time tracking and billing for your freelance activity, give it a try. For a team, I don’t know.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

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