Outreach Logo
Outreach Logo
Outreach Corporation

Outreach

Composite Score
8.6 /10
CX Score
8.5 /10
Category
Outreach
8.6 /10

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details


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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

94

Workflow Automation

89

E-Mail Integration

88

Call Management

87

Sales Analytics

87

CRM Integration

87

Omnichannel Campaign Management

86

Dialer Integration

84

Pipeline Management

84

Next-Best-Action Recommendations

84

Internal Sales Collaboration

82

Vendor Capability Ratings

Average 81

Quality of Features

85

Business Value Created

85

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

80

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

78

Usability and Intuitiveness

78

Outreach Reviews

Stephen F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Still the leader in Sales Engagement!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Outreach is best-in-class in workflow management, usability, analytics/reporting, and growth into other categories.

What is your favorite aspect of this product?

Follow-up sequences - the ability to add a sequence to an existing email thread

What do you dislike most about this product?

I love the reporting but the metrics don't align. Email open & reply rates are different across virtually every way to slice and dice the reports. They never align.

What recommendations would you give to someone considering this product?

Buy it. You can't run an SDR team effectively without it

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2023

Easy to use with all the bells and whistles

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael Eitan N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

If you can afford it, get it.

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

The ability to have a consolidated omnichannel tool for sales outreach is unmatched by any other software I’ve experienced. Huge fan

What is your favorite aspect of this product?

The ability to quickly call prospects while reviewing their information on the LinkedIn integration. Admittedly, this link would break quite often so I’d be unable to view LinkedIn information. It may be worth mentioning that we also had a Salesforce integration with LinkedIn and I think this was more a LinkedIn issue/the middleware components

What do you dislike most about this product?

That you couldn’t search prospects by those who opened the email without going individually down a tight and small list on the right of the page. This seems a really obvious miss by Outreach, though I haven’t used the tool since almost a year ago so hopefully this was addressed. Why wouldn’t you offer a way for me to craft a call list based on prospects that have opened the email?

What recommendations would you give to someone considering this product?

Honestly? Do it. If you have a high volume sales organization that can benefit from this tool, then Outreach is the way to go.

Pros

  • Unique Features
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

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