Outreach Corporation

Outreach

Composite Score

8.6 /10

CX Score

8.5 /10

56 Reviews Write a Review

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What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

10 Top Rated Features

2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Also Featured in...

Sales Enablement

Score 8.0

View Outreach in this category (opens in a new tab)

Outreach Reviews

Christopher R.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

It's an overall great product

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

Overall, Outreach's unique combination of omni-channel communication, advanced automation, and collaborative features sets it apart from other similar products in the market. It is also probably most likely to offer integrations with other mainstream sales products as well.

What is your favorite aspect of this product?

Outreach offers an omni-channel approach to communication, allowing users to reach prospects through various channels like email, phone, and social media. This helps teams engage with prospects on their preferred platform and increases the overall engagement experience. I personally think that Outreach delivers enhanced capability compared to it's peers when it comes to social engagement as well.

What do you dislike most about this product?

The product itself is not intuitive and requires a large and complex implementation experience so much so that it can be intimidating to earlier staged organizations. The price point is a tough nut as well though as opposed to others I personally believe the value is there. They have become a bit immersed in the notion of their status and have lost sight of the need to put the customer front and center.

What recommendations would you give to someone considering this product?

Outreach has long been known as the "go-to" sales engagement platform, especially for high-growth companies in the tech space. In some ways, it has that Salesforce like status in it's category. While they have continued to innovate and present a formidable and attractive experience when it comes to features and UX, they have tried to focus too much on horizontal growth instead of cementing it's place where it has already succeeded. As a result you have seen other products like Groove begin to gain ground on the marketshare and attractiveness of what to look at when weighing options, especially at the price point of Outreach.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Charges for Enhancements
Under Delivered
Leverages Incumbent Status

Beaux L.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Automating and increasing productivity.

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

The ability to customize and trigger effectively every step of your workflow.

What is your favorite aspect of this product?

Being able to prioritize certain accounts and prospects based on their evaluation.

What do you dislike most about this product?

The calling feature and dispositions could be spend up.

What recommendations would you give to someone considering this product?

Make sure you have a solid base for your messaging and sales team before evaluating a tool like Outreach.

Pros

Effective Service
Saves Time
Fair
Helps Innovate

Michel D.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Amazing usability, systems sync, but expensive!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Very detailed CRM sync, improved sales analytics and calendar scheduling routing while connected to internal dialer

What is your favorite aspect of this product?

I would say Usability

What do you dislike most about this product?

Very expensive

What recommendations would you give to someone considering this product?

Prepare your budget if you want to scale, have a very clear RFP between this and other competitors for better stakeholder decision-making.

Pros

Reliable
Enables Productivity
Client Friendly Policies
Helps Innovate

Cons

Vendor's Interest First
Less Generous
Less Friendly Negotiation

Outreach

What is Outreach?

Company Details

Need Assistance?

Awards & Recognition

Outreach Ratings

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Outreach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Sales Enablement

Outreach Reviews

Christopher R.

It's an overall great product

Likeliness to Recommend

Pros

Cons

Beaux L.

Automating and increasing productivity.

Likeliness to Recommend

Pros

Michel D.

Amazing usability, systems sync, but expensive!

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness