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What is Outreach?
Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Outreach?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Mail Campaign Management
Workflow Automation
E-Mail Integration
Call Management
Sales Analytics
CRM Integration
Omnichannel Campaign Management
Dialer Integration
Pipeline Management
Next-Best-Action Recommendations
Internal Sales Collaboration
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Also Featured in...
Outreach Reviews
victoria s.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted Mar 2023
Still giong strong!
Likeliness to Recommend
What differentiates Outreach from other similar products?
It's much more data driven compared to other platforms i have used at other companies, which I appreciate as a sales manager
What is your favorite aspect of this product?
The simplicity of it. The SDRs on my team never have issues with the platform and they are able to move quickly with their tasks.
What do you dislike most about this product?
Nothing really, I have no complaints. This is my second company using Outreach for a SDR team and no problems.
What recommendations would you give to someone considering this product?
To have their SDRs complete the prospecting certification! It's been really helpful with the team. I would also encourage having "Test" accounts to walk through their prospecting process.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Henry F.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jan 2024
Excellent Sales Process Automation tool.
Likeliness to Recommend
What differentiates Outreach from other similar products?
This tool stands out from the competition thanks to its customizable features, outstanding user interface, and abundance of indispensable functionality.
What is your favorite aspect of this product?
One of my favorite things about Outreach is how simple and easy it is to use. Plus, their support team is fantastic, and they always respond quickly and efficiently to any problems that may arise. If your company engages in cold outreach, I highly recommend this platform as the best outbound tool I've used. Salespeople can pick it up quickly, and it comes with a ton of features you may disable or enable as you see fit. Daily users also love that they listen to customer feedback and implement it to make the platform even better.
What do you dislike most about this product?
About Outreach, I really can't think of anything bad to say. Their platform is top-notch, and they respond rapidly to customer concerns. You should be prepared to deal with technological challenges; nevertheless, their team diligently monitors these issues and keeps you informed of their progress in resolving them.
What recommendations would you give to someone considering this product?
The fact that it serves as an excellent email automation platform and excels at channel management with the use of its customizable task creation and prioritizing tools makes it an all-in-one solution for sales, which is why I highly suggest it.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
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Tammy G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Outreach is our intuitive sales engagement tool
Likeliness to Recommend
What differentiates Outreach from other similar products?
I am able to increase my pipeline and closure rates on deals with the help of Outreach. Of course, that is not always the case. Outreach is a sales dashboard that does double duty as an email automation platform and a pipeline management tool with built-in tools for creating and prioritizing bespoke tasks.
What is your favorite aspect of this product?
I appreciate having everything I do in one place where I can easily access it. The numerous useful features make it an indispensable tool that I use constantly. I really like how it integrates with Salesforce and allows you to edit contacts. Introducing new procedures is a breeze here.
What do you dislike most about this product?
The modification to the reporting dashboards is something I do not like. It used to be a weekly board with many of options for customization (days, weeks, users, etc.), but now it's just a daily report with very few options for customization.
What recommendations would you give to someone considering this product?
I appreciate how easy it is to use. Everything is easily searchable, and the workflow and organization of your accounts and prospects appear to be well-thought-out. A system to reach out to potential customers in bulk. Make a plethora of mundane chores, like emailing, calling, and posting on LinkedIn, easier to manage and automate.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
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