Outreach Corporation

Outreach

Composite Score

8.6 /10

CX Score

8.5 /10

55 Reviews Write a Review

Claim Software

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

Filter By

3 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 88

E-Mail Campaign Management

E-Mail Integration

Workflow Automation

Sales Analytics

CRM Integration

Call Management

Omnichannel Campaign Management

Pipeline Management

Dialer Integration

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Also Featured in...

Sales Enablement

Score 8.2

View Outreach in this category (opens in a new tab)

Outreach Reviews

Brooke B.

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Game changer

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

breadth of platform

What is your favorite aspect of this product?

wall to wall solution for the entire GTM team

What do you dislike most about this product?

kaia not yet live for Voice

What recommendations would you give to someone considering this product?

be sure you have a team to implement bc it is worth the time but does take a significant set of resources to onboard effectively

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abhisek P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Most reliable sales engagement platform

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

Brand and Credibility, Ease of use

What is your favorite aspect of this product?

Automated most of the campaigns

What do you dislike most about this product?

Pricing could be flexible

What recommendations would you give to someone considering this product?

If you are having a good LDR, SDR, ISS, or Demand Gen team, then you should definitely use this to improve your productivity

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lucia P.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A great Sales Automation Software

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

The users can track the call and email sequencing using the visual display device that helps them in having idea about their sale status.

What is your favorite aspect of this product?

This software is integrated with Salesforce, Datanyze and Gmail. It offers the tracking feature to track the activity and carries the smooth integration tool. This basic software has an outbound auto dialer that helps in quick interactions. Outreach allows its users to create or customize templates according to the new trends for better campaign results. It offers the 14 days trial.Outreach has automated email and sequencing feature.

What do you dislike most about this product?

This software’s customer service is poor , they never answer the call and does not reply through emails. The provided automation feature has a limitation and its reporting capabilities are poor and hard to get the full data report. Moreover, the reports can not be exported to any other platform. Its interface is complicated. The program auto-update is buggy at sometimes. The integrated tools often slow downs the desktop operations. Outreach has some technical issues that makes the management of sequencing monotonous. LinkedIn has an important part to play during the email personalization and cold prospecting.

What recommendations would you give to someone considering this product?

This the one of the best technology for the large selling companies.It creates the funnels for sales and quick replies to make the business grow.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Effective Service

Outreach

What is Outreach?

Company Details

Need Assistance?

Awards & Recognition

Outreach Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Outreach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Sales Enablement

Outreach Reviews

Brooke B.

Game changer

Likeliness to Recommend

Pros

Abhisek P.

Most reliable sales engagement platform

Likeliness to Recommend

Pros

Lucia P.

A great Sales Automation Software

Likeliness to Recommend

Pros

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Feature Ratings

E-Mail Campaign Management

E-Mail Integration

Workflow Automation

Sales Analytics

CRM Integration

Call Management

Omnichannel Campaign Management

Pipeline Management

Dialer Integration

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness