Outreach Corporation

Outreach

Composite Score

8.0 /10

CX Score

8.0 /10

57 Reviews Write a Review

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What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

10 Top Rated Features

2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 68%
Conflict Resolution:: 84%
Strategy & Innovation:: 80%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Sales Analytics

CRM Integration

Call Management

Omnichannel Campaign Management

Pipeline Management

Next-Best-Action Recommendations

Dialer Integration

Internal Sales Collaboration

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Enablement

Score 8.0

View Outreach in this category (opens in a new tab)

Outreach Reviews

Jacob M.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Outreach is essential to the success of sales

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Outreach's reporting and sequences rules differentiate it from every other product

What is your favorite aspect of this product?

The ability to integrate with so many of our other tools

What do you dislike most about this product?

The fact that I cannot collaborate with my team in order to create sequences

What recommendations would you give to someone considering this product?

Spend time just getting used to everything, and then watch your email replies double!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michel D.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Amazing usability, systems sync, but expensive!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Very detailed CRM sync, improved sales analytics and calendar scheduling routing while connected to internal dialer

What is your favorite aspect of this product?

I would say Usability

What do you dislike most about this product?

Very expensive

What recommendations would you give to someone considering this product?

Prepare your budget if you want to scale, have a very clear RFP between this and other competitors for better stakeholder decision-making.

Pros

Reliable
Enables Productivity
Client Friendly Policies
Helps Innovate

Cons

Vendor's Interest First
Less Generous
Less Friendly Negotiation

Itishree G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

The simple & main difference between other tools & outreach is that marketing is sent to a specific group of people or audience who have opted to receive these emails. In outreach, an audience is a specific group of people or audience who have opted to receive these emails.

What is your favorite aspect of this product?

Outreach is the best sales engagement platform out there. I've been using them for over five years now, and they are constantly innovating but staying best-of-breed regarding what they do. Sequences are their bread and butter, but all their other features are also amazing. Their support team is top-notch, and our CSM is also excellent.

What do you dislike most about this product?

There isn't much I dislike about the tool. Maybe setting up a new user isn't as intuitive with a "walk me" type walk-through, so that would be a plus. Whenever I onboard a new user, I have to guide them on their settings and what needs to be set up, so a walk me like walkthrough would be a huge time saver.

What recommendations would you give to someone considering this product?

It is helping with reporting and insight into my SDR team. I am able to see all types of reporting, and get a better understanding of what my team is doing everyday. It also helps my team keep up to date on their outreach. Without it, they would be all over the place.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Outreach

What is Outreach?

Company Details

Need Assistance?

Awards & Recognition

Outreach Ratings

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Outreach?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Enablement

Outreach Reviews

Jacob M.

Outreach is essential to the success of sales

Likeliness to Recommend

Pros

Michel D.

Amazing usability, systems sync, but expensive!

Likeliness to Recommend

Pros

Cons

Itishree G.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Outreach Comparisons

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ActiveCampaign

Feature Ratings

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Sales Analytics

CRM Integration

Call Management

Omnichannel Campaign Management

Pipeline Management

Next-Best-Action Recommendations

Dialer Integration

Internal Sales Collaboration

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support