Outreach Logo
Outreach Logo
Outreach Corporation

Outreach

Composite Score
8.6 /10
CX Score
8.5 /10
Category
Outreach
8.6 /10

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details


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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

94

Workflow Automation

89

E-Mail Integration

88

Call Management

87

Sales Analytics

87

CRM Integration

87

Omnichannel Campaign Management

86

Dialer Integration

84

Pipeline Management

84

Next-Best-Action Recommendations

84

Internal Sales Collaboration

82

Vendor Capability Ratings

Average 81

Quality of Features

85

Business Value Created

85

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

80

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

78

Usability and Intuitiveness

78

Outreach Reviews

Sachin a.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic produce and ease to use

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

After service

What is your favorite aspect of this product?

Overall application is ease to use

What do you dislike most about this product?

Cannot be down through mobile

What recommendations would you give to someone considering this product?

Developing mobile app

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlos M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

Ease of use and implementation, but also price

What is your favorite aspect of this product?

You didn't need to be an automation genius to build automations

What do you dislike most about this product?

The price. For only a handful of seats we were paying a pretty hefty price

What recommendations would you give to someone considering this product?

It's a very useful and easy to use tool. If you're team is small you may not find a benefit to it.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Fair

Cons

  • Charges for Enhancements
  • Slower Product Innovation
  • Less Friendly Negotiation

Shaun H.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

The best sales engagement platform

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Outreach is by far the most polished Sales Engagement platform. I've been using them for 5 years now at 2 companies, and plan to introduce them at any future orgs I join. Easy to admin, flexible for end users, just far superior to what else is out there.

What is your favorite aspect of this product?

How flexible it is from an end user perspective. It may not be the most intuitive, but you have great flexibility. I'll take flexibility and being able to do what the end user wants to accomplish over intuitiveness because you can just train them on the features.

What do you dislike most about this product?

It isn't that intuitive as an end user. You can always train them, but having a "walk-me" to guide them how to use the platform would be nice.

What recommendations would you give to someone considering this product?

Try before you buy! and test other platforms

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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