Outreach Corporation

Outreach

Composite Score

8.6 /10

CX Score

8.5 /10

56 Reviews Write a Review

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What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

10 Top Rated Features

2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Also Featured in...

Sales Enablement

Score 8.0

View Outreach in this category (opens in a new tab)

Outreach Reviews

Lucia P.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A great Sales Automation Software

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

The users can track the call and email sequencing using the visual display device that helps them in having idea about their sale status.

What is your favorite aspect of this product?

This software is integrated with Salesforce, Datanyze and Gmail. It offers the tracking feature to track the activity and carries the smooth integration tool. This basic software has an outbound auto dialer that helps in quick interactions. Outreach allows its users to create or customize templates according to the new trends for better campaign results. It offers the 14 days trial.Outreach has automated email and sequencing feature.

What do you dislike most about this product?

This software’s customer service is poor , they never answer the call and does not reply through emails. The provided automation feature has a limitation and its reporting capabilities are poor and hard to get the full data report. Moreover, the reports can not be exported to any other platform. Its interface is complicated. The program auto-update is buggy at sometimes. The integrated tools often slow downs the desktop operations. Outreach has some technical issues that makes the management of sequencing monotonous. LinkedIn has an important part to play during the email personalization and cold prospecting.

What recommendations would you give to someone considering this product?

This the one of the best technology for the large selling companies.It creates the funnels for sales and quick replies to make the business grow.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Effective Service

Grecia G.

Role: Information Technology
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

The sales engagement platform.

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

Outreach software is amazing and can be customized so it can fit in easily in every business strategy. It lifts to make as many calls and emails on a daily basis and it is so easy to use.

What is your favorite aspect of this product?

The organization of information is very effective in this platform. They provide better sources to communicate with clients and it saves my time in reaching people. Their integration with Gmail is very helpful and their complete user Interface is effectively designed and can easily be understood by new users.

What do you dislike most about this product?

Outreach needs to refresh every time when you work on it so it is very time-consuming often and the notifications are quite disturbing and sometimes they are often wrong. It always fails to load when you use it and it is not much that reliable if we compare it from other sales software. New user navigation is very hard.

What recommendations would you give to someone considering this product?

We used it for our business website to reach and gather new users and it helped us a lot in that and saved our time. The user interface is easy so without any training workers got their hands on it. It helped us a lot in tracking emails like allowed us to see who is opening or viewing which email and how often they do. This is so far a great marketing service to increase your sale and gather new clients.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Charges for Enhancements

Joe S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Enables productivity and prospect engagement

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Outreach makes it extremely easy to sequence and assign tasks to prospects and customers to help sales and marketing teams efficiently communicate and engage in an organized fashion.

What is your favorite aspect of this product?

Sequencing and tasks

What do you dislike most about this product?

Bit of a learning curve and not the most intuitive experience.

What recommendations would you give to someone considering this product?

If you're looking to increase your prospecting and follow-up efforts through sequencing, templates, and snippets, then Outreach is absolutely a product that you should consider and embrace.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Outreach

What is Outreach?

Company Details

Need Assistance?

Awards & Recognition

Outreach Ratings

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Outreach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Sales Enablement

Outreach Reviews

Lucia P.

A great Sales Automation Software

Likeliness to Recommend

Pros

Grecia G.

The sales engagement platform.

Likeliness to Recommend

Pros

Cons

Joe S.

Enables productivity and prospect engagement

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Omnichannel Campaign Management

Dialer Integration

Pipeline Management

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness