Oracle

Oracle Support

Composite Score

7.7 /10

CX Score

8.1 /10

19 Reviews Write a Review

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What is Oracle Support?

Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.

Company Details

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Oracle Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Support.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

100

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 98%
Conflict Resolution:: 100%
Strategy & Innovation:: 97%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Support?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Product Management

Policy Management

Project Management

Sales Management

Revenue Management

Network Management

Customer Relationship Management

Operations Management

Service Management

Analytics and Reporting

Work Order Management

Vendor Capability Ratings

Average 89

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Quality of Features

Oracle Support Reviews

Thomas C.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Brilliant product updates and enhancements.

Likeliness to Recommend

8 /10

What differentiates Oracle Support from other similar products?

Product optimizes performance and effectively implements new software functionality.

What is your favorite aspect of this product?

Great technical support

What do you dislike most about this product?

Nothing that I dislike about this product.

What recommendations would you give to someone considering this product?

Yes, would strongly recommend the product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jamuna C.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use and raise SR's with Oracle

Likeliness to Recommend

9 /10

What differentiates Oracle Support from other similar products?

24/7 support anywhere in the world.

What is your favorite aspect of this product?

ability to escalate service requests and getting 24/7 support for business critical issues.

What do you dislike most about this product?

Sometimes the consultant assigned to the SR is not in a different time zone.

What recommendations would you give to someone considering this product?

High value support and a definitely must have for maintaining the oracle ERP systems.

Pros

Helps Innovate
Performance Enhancing
Caring
Fair

Rama K.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

access to 24/7 technical support,knowledge base

Likeliness to Recommend

9 /10

What differentiates Oracle Support from other similar products?

Bug tracker, Service request management, Support identifier management, 24/7 support

What is your favorite aspect of this product?

My oracle support community

What do you dislike most about this product?

Sometimes its hard to get to an actual human analyst as the automatric replies (AI) will be asking some irelavant questions.

What recommendations would you give to someone considering this product?

access to all major product and technology releases,access to My Oracle Support Portal, which includes papers and other solutions.

Pros

Reliable
Caring
Fair
Helps Innovate

Oracle Support

What is Oracle Support?

Company Details

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Oracle Support Ratings

87 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Oracle Support?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Revenue Management Includes inventory optimization, supply and demand forecasting, and market segmentation.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Operations Management Includes cost control, production management, and performance management.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Work Order Management Includes purchase orders, work order routing sheets, and work order costing graphs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Oracle Support Reviews

Thomas C.

Brilliant product updates and enhancements.

Likeliness to Recommend

Pros

Jamuna C.

Easy to use and raise SR's with Oracle

Likeliness to Recommend

Pros

Rama K.

access to 24/7 technical support,knowledge base

Likeliness to Recommend

Pros

Feature Ratings

Product Management

Policy Management

Project Management

Sales Management

Revenue Management

Network Management

Customer Relationship Management

Operations Management

Service Management

Analytics and Reporting

Work Order Management

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Quality of Features