OSS/BSS Systems

Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.

Ericsson Digital BSS enables customer-centric business operations and digital engagement allowing Operators to monetize on improved customer experience and support business models for current or future innovations.

Netcracker Revenue Management provides carrier-grade rating, charging and billing capabilities for service providers to monetize any service, including usage-based and slice-based 5G, IoT/M2M, cloud-based and virtual services. It also maximizes business flexibility by supporting innovative multipartner business models.

Amdocs Omni-Channel Experience products and solutions are specially designed to enable service providers to cost effectively deliver a consistent and personalized user experience across channels and touch points. Amdocs Omni-Channel Experience helps service providers reduce costs, achieve consistency, and greatly improve the user experience.

Cisco Prime OSS solutions promote efficient coordination of business and operational processes for service design, creation, and delivery across multiple network domains.

Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs (Service Level Agreements), increasing customer satisfaction and minimizing losses resulting from SLA complaints.

The Calero Telecom Expense Management (TEM) solution helps organizations manage fixed-line voice, data and wireless expenses on a single platform. This allows you to holistically simplify the management of your communication services with a focus on optimizing your service costs, centralizing your asset database for improved inventory management, enhancing services and vendor management, improving regulatory compliance, and ultimately helping you get more from your existing infrastructure.

What is TEM? Essentially, it means managing your wireless, voice, and data environment with the goals of reducing risk and cost. This is a process you can do yourself, via a web-based software like Clearview, or you can partner with a firm like Valicom to do some or all of these services for you. Whoever does it, it includes building an accurate real time inventory, gathering all of your telecom bills and looking for overcharges through a telecom audit, searching for contract violations, optimizing your environment to save money, and negotiating directly with vendors to get a better deal.

Avema offers a selection of services including telecom expense management, wireless expense management, mobile device management, wholesale and service desk. Avema partners with medium to large companies to reduce costs and obtain refunds on past and present Telecom carrier billing errors.

IDI's Billing as a Service gives communications providers the tools to quickly monetize their services and automate operations related to selling, activating and billing customers. Communications service providers need access to many areas of expertise and support in order to achieve their business goals in an increasingly complex and competitive business environment.