Oracle Service Logo
Oracle Service Logo
Oracle

Oracle Service

Composite Score
8.0 /10
CX Score
8.3 /10
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Oracle Service
8.0 /10

What is Oracle Service?

Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

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Awards & Recognition

Oracle Service won the following awards in the Customer Service - Enterprise category

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Oracle Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
89%
Conflict Resolution:
88%
Strategy & Innovation:
89%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Service?

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8% Negative
6% Neutral
86% Positive

Pros

  • Unique Features
  • Performance Enhancing
  • Generous Negotitation
  • Helps Innovate

Feature Ratings

Average 84

Customer Service Knowledge Management

86

Customer Self Service Capabilities

85

Multi Channel Support

85

Analytics and Reporting

85

Mobile Customer Care

84

Contact Center Integration

81

Intelligent Search

81

Customer Service Workflow Management

81

Customer Community Management

80

Agent Collaboration

80

Agent Scripting

80

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Vendor Support

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of Data Integration

81

Availability and Quality of Training

81

Ease of IT Administration

80

Ease of Customization

78

Oracle Service Reviews

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Some features are easy to use stalls when overloa

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Security Protects
  • Continually Improving Product
  • Enables Productivity

Cons

  • Less Generous

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