Customer Service - Enterprise
Top Oracle Service Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

8.0

Composite
Score

+89

Emotional
Footprint

58

Reviews

Get Demo
In Partnership with SelectHub

Best Alternatives and Competitors to Oracle Service

Compare how Oracle Service stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

HubSpot

HubSpot Service Hub

8.7

Composite
Score

+89

Emotional
Footprint

273

Reviews

Reviews Say

Compared to Oracle Service, HubSpot Service Hub is:

More Respectful

More Inspiring

More Caring

More Efficient

Less Innovative

Less Transparent

Get Demo
In Partnership with SelectHub

Freshworks

Freshdesk

8.5

Composite
Score

+83

Emotional
Footprint

141

Reviews

Reviews Say

Compared to Oracle Service, Freshdesk is:

Less Innovative

Worse at Support

Less Transparent

Less Caring

Less Reliable

Worse at Training

Get Demo
In Partnership with SelectHub

Zoho

Zoho Desk

8.5

Composite
Score

+94

Emotional
Footprint

84

Reviews

Reviews Say

Compared to Oracle Service, Zoho Desk is:

More Inspiring

More Reliable

More Caring

More Respectful

More Transparent

Worse at Support

Get Demo
In Partnership with SelectHub

Zendesk

Zendesk for Service

8.3

Composite
Score

+80

Emotional
Footprint

179

Reviews

Reviews Say

Compared to Oracle Service, Zendesk for Service is:

Less Innovative

Worse at Support

Less Transparent

Worse at Training

Less Caring

Harder to Use

Get Demo
In Partnership with SelectHub

Salesforce.com Inc

Salesforce Service Cloud

8.2

Composite
Score

+83

Emotional
Footprint

146

Reviews

Reviews Say

Compared to Oracle Service, Salesforce Service Cloud is:

Harder to Implement

Worse at Support

Less Transparent

Less Innovative

Harder to Use

Worse at Training

Get Demo
In Partnership with SelectHub

Microsoft Corporation

Microsoft Dynamics 365 for Customer Service

7.8

Composite
Score

+83

Emotional
Footprint

144

Reviews

Reviews Say

Compared to Oracle Service, Microsoft Dynamics 365 for Customer Service is:

Less Transparent

Harder to Use

Less Efficient

Less Caring

Worse at Support

Worse at Training

Get Demo
In Partnership with SelectHub

Most Popular Oracle Service Comparisons