Oracle

Oracle Field Service

Composite Score

7.1 /10

CX Score

7.3 /10

14 Reviews Write a Review

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What is Oracle Field Service?

Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.

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Oracle Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 93%
Conflict Resolution:: 85%
Strategy & Innovation:: 86%
Service Experience:: 76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Field Service?

0% Negative

6% Neutral

94% Positive

Pros

Helps Innovate
Generous Negotitation
Friendly Negotiation
Fair

Feature Ratings

Average 79

Field Service Knowledge Management

Dashboards, Analytics and Reporting

Application Integration

Field Service Workflow Management

Field Sales Enablement

Service Scheduling

Dispatch Management

Quotes and Estimates

Online Booking

Billing and Invoice Management

GPS Tracking

Vendor Capability Ratings

Average 75

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Vendor Support

Usability and Intuitiveness

Oracle Field Service Reviews

Role: Sales Marketing
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Trusted Field Service Cloud Solution!

Likeliness to Recommend

7 /10

Pros

Fair
Security Protects
Reliable
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2025

Experience Efficiency and Productivity with Oracle

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mohammed Danish Azim S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

It's a good product with a handy user interface

Likeliness to Recommend

5 /10

What differentiates Oracle Field Service from other similar products?

Monitoring

What is your favorite aspect of this product?

Networking

What do you dislike most about this product?

Hard user interface

What recommendations would you give to someone considering this product?

Good monitoring

Pros

Enables Productivity
Transparent
Helps Innovate
Performance Enhancing

Oracle Field Service

What is Oracle Field Service?

Company Details

Book a Free Demo Today!

Oracle Field Service Ratings

79 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Oracle Field Service?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Oracle Field Service Reviews

Trusted Field Service Cloud Solution!

Likeliness to Recommend

Pros

Experience Efficiency and Productivity with Oracle

Likeliness to Recommend

Pros

Mohammed Danish Azim S.

It's a good product with a handy user interface

Likeliness to Recommend

Pros

Most Popular Oracle Field Service Comparisons

Workiz

Freshdesk

Dynamics 365 Field Service

ServiceTitan

Field Nation

Salesforce Field Service

Feature Ratings

Field Service Knowledge Management

Dashboards, Analytics and Reporting

Application Integration

Field Service Workflow Management

Field Sales Enablement

Service Scheduling

Dispatch Management

Quotes and Estimates

Online Booking

Billing and Invoice Management

GPS Tracking

Vendor Capability Ratings

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Vendor Support

Usability and Intuitiveness