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Nutshell Logo
Nutshell Inc

Nutshell

Composite Score
8.5 /10
CX Score
8.5 /10
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Nutshell
8.5 /10

What is Nutshell?

Nutshell is an all-in-one CRM with sales, marketing, and engagement features that help B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an affordable price.

Company Details

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Nutshell Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
81%
Negotiation and Contract:
82%
Conflict Resolution:
85%
Strategy & Innovation:
78%
Service Experience:
85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nutshell?

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3% Negative
17% Neutral
80% Positive

Pros

  • Fair
  • Trustworthy
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

Account and Contact Management

88

Collaboration

88

Customer Service Management

85

Sales Management

85

Quote Contract and Proposal

83

Activity and Workflow Management

83

Lead Management

83

Marketing Management

82

Analytics and Reporting

81

Telephony and Call Center Management

78

Mobile

73

Vendor Capability Ratings

Average 81

Ease of Implementation

88

Vendor Support

83

Business Value Created

82

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

80

Usability and Intuitiveness

80

Ease of Data Integration

79

Breadth of Features

78

Ease of Customization

78

Nutshell Reviews

Roger C.

  • Role: C-Level
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to config and use, no experience required

Likeliness to Recommend

10 /10

What differentiates Nutshell from other similar products?

Definitely an insurgent company, senior management seems earnestly obsessed with user helpfulness. Company has the SW bones to back-up their claims of power, utility and ease-of-use. Software worked out of the (Internet) box without any hand-holding. Have used it for three years with nary a glitch in data access. SF had better watch their back!

What is your favorite aspect of this product?

As with most if not all CRM products, the breadth of features and screens can be intimidating. Once I explained to users that the Search feature is the key to quickly accessing data. they quickly warmed to the product. Favorite Aspect #2 The 'Audience' feature is excellent for recording and managing conference attendance of key contacts. Favorite Aspect #3 Email integration works well and is very easy to use. Not having to switch back and forth between our Email Client and CRM software is a boon to productivity, minimizes distraction (email backlog becomes clickbait; distracting and diverting)

What do you dislike most about this product?

The mysterious and threatening REQUIREMENT to implement Advanced IP Services and Security OR ELSE NO Broadcast emails is irritating, even though it's for my own good. Without an IT person to decode what it all means (an Alphabet Soup of IP Protocols), nor the ability to read, understand and comply with the Nutshell's Helpful (not so much) Tips for Email Security, our push marketing and conference follow-up has ground to a halt.

What recommendations would you give to someone considering this product?

Have an IT Guy on call, just in case certain key features get turned off because your DMAC has become fungible or indigestible.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Includes Product Enhancements

Skyler W.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2024

Great software, not good for a overthinker

Likeliness to Recommend

6 /10

What differentiates Nutshell from other similar products?

I will say the learning videos and community looks more fun than what we chose to go with

What is your favorite aspect of this product?

Organization of clients for reference

What do you dislike most about this product?

We needed full manufacturing configuration

What recommendations would you give to someone considering this product?

If if feels right then it is right. Don’t overthink it

Pros

  • Unique Features
  • Efficient Service
  • Caring
  • Saves Time

Cons

  • Vendor's Interest First
  • Less Generous
  • Less Friendly Negotiation

Daniel N.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

I love all the automation that we have been able t

Likeliness to Recommend

10 /10

What differentiates Nutshell from other similar products?

Nutshell has allowed us to streamline processes. Nutshell has a lot of features that are included at no additional charge that save us money because we do not need to purchase them from other companies.

What is your favorite aspect of this product?

Lead tracking

What do you dislike most about this product?

limited automation

What recommendations would you give to someone considering this product?

IT is one of the best values for the money. Feature rich and stable.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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