Nextiva Contact Center Logo Award Winner Product Badge
Nextiva Contact Center Logo Award Winner Product Badge
Nextiva Inc

Nextiva Contact Center

8.4 /10
Category
Nextiva Contact Center
8.4 /10

What is Nextiva Contact Center?

Integrated with Nextiva Phone System and the latest generative AI technology, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction.

Company Details


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Awards & Recognition

Nextiva Contact Center won the following awards in the Contact Center as a Service - Midmarket category

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Nextiva Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva Contact Center.

97 Likeliness to Recommend

2
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva Contact Center?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 90

Multi Channel Queue Management

93

Skills Based Routing

92

Contact Center Analytics

92

Workforce Management

92

Screen Prompts

90

Knowledge Management

90

Call Scripting and Call Flow Management

89

Ticket Management

88

Contact Center Compliance Management

88

Call Recording

87

Multi Channel Intake Integration

87

Vendor Capability Ratings

Average 91

Ease of Implementation

94

Product Strategy and Rate of Improvement

93

Availability and Quality of Training

93

Vendor Support

93

Breadth of Features

91

Ease of Customization

91

Quality of Features

91

Business Value Created

90

Ease of Data Integration

90

Usability and Intuitiveness

88

Ease of IT Administration

86

Nextiva Contact Center Reviews

Felix M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

My experience with Nextiva has been great!

Likeliness to Recommend

10 /10

What differentiates Nextiva Contact Center from other similar products?

Great call quality

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

Calendar UI

What recommendations would you give to someone considering this product?

Highly recommend Nextiva!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Dialing Up Success with Nextiva

Likeliness to Recommend

10 /10

What differentiates Nextiva Contact Center from other similar products?

Nextiva isn't just about clear calls (which it has in spades). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.

What is your favorite aspect of this product?

Being a manager to a sales team, the call tracking and call recording features go a long way to help me coach up my team.

What do you dislike most about this product?

I am surprised that 2fa isn't a security feature, which I think is important when dealing with phone numbers

What recommendations would you give to someone considering this product?

If you have a remote team, Nextivia cloud based nature makes it ideal for you. They have a free trial and are super helpful and friendly to set that up and work with you to ensure you and your team are comfortable with it (compared to others, which set you up and forget about you). Sign up for that to ensure it meets your needs, but I have been very happy.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Dustin A.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Nextiva: A reliable and flexible solution

Likeliness to Recommend

10 /10

What differentiates Nextiva Contact Center from other similar products?

Nextiva is a flexible product that can meet your needs. Nextiva allows you to make changes to your phone setup that will be reflected in real time. The problems Nextiva is solving for us are to improve customer relations/service, Cost management, Create internal/operational efficiencies, and Improve business process agility.

What is your favorite aspect of this product?

We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes it easy to integrate with other platforms and implement new features or functions.

What do you dislike most about this product?

Depending on how you are using Nextiva on a day-to-day basis, the backend setup for call centers can be a little tricky.

What recommendations would you give to someone considering this product?

Nextiva is a great solution that will meet you where you are. Whether you are a large or smaller company, Nextiva has tools to support you and your customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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