Netsmart Technologies, Inc.

Netsmart EHR

Composite Score

4.4 /10

CX Score

4.1 /10

16 Reviews Write a Review

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What is Netsmart EHR?

CareRecord is our flagship Electronic Health Record (EHR) solutions. Combining the functionality of both an EHR and EMR (Electronic Medical Record), our CareRecords (EHRs) lead the health and human services community in functionality, reliability, and ease of use.

Company Details

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Netsmart EHR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Netsmart EHR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

57 Likeliness to Recommend

71 Plan to Renew

52 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 21%
Negotiation and Contract:: 17%
Conflict Resolution:: 21%
Strategy & Innovation:: 20%
Service Experience:: 21%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+21 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Netsmart EHR?

41% Negative

2% Neutral

57% Positive

Cons

Under Delivered
Less Effective Service
Vendor's Interest First

Feature Ratings

Average 63

Customer and Relationship Management

Medical Charting

Cloud Hosting

Meaningful Use Certification

Compliance Tracking

Clinical Flow

Healthcare Reporting and Analytics

Billing

E-Prescribing

Lab Integration

Appointment Management

Vendor Capability Ratings

Average 55

Ease of Data Integration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Netsmart EHR Reviews

Sandra P.

Role: Operations
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Not effective for the long term care of RCFE setti

Likeliness to Recommend

1 /10

What differentiates Netsmart EHR from other similar products?

It is worse than other products

What is your favorite aspect of this product?

I like that I can have remote access

What do you dislike most about this product?

It’s redundant

What recommendations would you give to someone considering this product?

Don’t do it!

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Vivian A.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A comprehensive and user friendly EHR

Likeliness to Recommend

8 /10

What differentiates Netsmart EHR from other similar products?

It has comprehensive features including clinical and financial tools

What is your favorite aspect of this product?

It has a user friendly interface

What do you dislike most about this product?

No challenge was encountered with this software

What recommendations would you give to someone considering this product?

Request a demo to access how easy it would be to use this software before applying it to the entire organisation

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ARCHITA C.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Powerful and intuitive

Likeliness to Recommend

9 /10

What differentiates Netsmart EHR from other similar products?

Allows multiple types of insurance and improves outcomes.

What is your favorite aspect of this product?

Accuracy is the best part

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Go for it. You wont regret it.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Netsmart EHR

What is Netsmart EHR?

Company Details

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Netsmart EHR Ratings

57 Likeliness to Recommend

71 Plan to Renew

52 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+21 Net Emotional Footprint

How much do users love Netsmart EHR?

Chart

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer and Relationship Management Manages Insurance interactions with current and potential consumers and creates data analysis of consumers' history with a company to improve consumer relations

Medical Charting Ability for physicians and nurses to maintain patient charts related to vital signs, prescribed medications, patient demographic, patient histories, etc.

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Healthcare Reporting and Analytics Organizes data into summaries to monitor and assess specific departments. Explores meaningful insights that can be used to understand and improve performance.

Billing Includes invoice management, time capture, and expense tracking.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Lab Integration Ability to provide access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

Appointment Management Includes appointment reminders, requests, and scheduling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Netsmart EHR Reviews

Sandra P.

Not effective for the long term care of RCFE setti

Likeliness to Recommend

Cons

Vivian A.

A comprehensive and user friendly EHR

Likeliness to Recommend

Pros

ARCHITA C.

Powerful and intuitive

Likeliness to Recommend

Pros

Most Popular Netsmart EHR Comparisons

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Feature Ratings

Customer and Relationship Management

Medical Charting

Cloud Hosting

Meaningful Use Certification

Compliance Tracking

Clinical Flow

Healthcare Reporting and Analytics

Billing

E-Prescribing

Lab Integration

Appointment Management

Vendor Capability Ratings

Ease of Data Integration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training