MSP360

MSP360 RMM

Composite Score

7.5 /10

CX Score

7.3 /10

10 Reviews Write a Review

Claim Software

What is MSP360 RMM?

MSP360 RMM enables users to efficiently manage all aspects of their IT infrastructure within a single dashboard. Features include system resource monitoring, software deployment, patch management, alerting, remote access, scripting, and more. Licensed per admin with unlimited endpoints.

Company Details

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MSP360 RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 78%
Negotiation and Contract:: 86%
Conflict Resolution:: 78%
Strategy & Innovation:: 78%
Service Experience:: 78%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 RMM?

10% Negative

10% Neutral

80% Positive

Pros

Over Delivered
Transparent
Client's Interest First
Friendly Negotiation

Feature Ratings

Average 85

Remote NOC, SOC, Helpdesk Integration

Support for IoT Devices

Ransomware Recovery and Removal

Endpoint Backup

Discovery

Process Automation

Real User Monitoring

Network Management

Remote Control

Anti Malware Signature Detection

Patch Management

Vendor Capability Ratings

Average 75

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

MSP360 RMM Videos

MSP360 RMM Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2024

Best product of its kind

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Douglas C.

Role: Student Academic
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Very simple to use

Likeliness to Recommend

9 /10

What differentiates MSP360 RMM from other similar products?

SImplicity to use.

What is your favorite aspect of this product?

Great usability.

What do you dislike most about this product?

I dont dislike nothing.

What recommendations would you give to someone considering this product?

Usefull and simple to understand.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Elliot V.

Role: Operations
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Good and useful product

Likeliness to Recommend

10 /10

What differentiates MSP360 RMM from other similar products?

It is a solution that helps you have all the control over your infrastructure in one place.

What is your favorite aspect of this product?

It is a solution that helps you have all the control over your infrastructure in one place.

What do you dislike most about this product?

That sometimes you can get wrong data, it is unlikely

What recommendations would you give to someone considering this product?

I recommend the program because it saves you a lot of time reviewing your infrastructure and you can have everything in the same console

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

MSP360 RMM

What is MSP360 RMM?

Company Details

Need Assistance?

MSP360 RMM Ratings

90 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love MSP360 RMM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Discovery Automated discovery and identification of devices and associated applications on the network.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

MSP360 RMM Videos

MSP360 RMM: A Painless and Cost-Efficient Remote Monitoring and Management Solution

MSP360 RMM Reviews

Best product of its kind

Likeliness to Recommend

Pros

Douglas C.

Very simple to use

Likeliness to Recommend

Pros

Elliot V.

Good and useful product

Likeliness to Recommend

Pros

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Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Support for IoT Devices

Ransomware Recovery and Removal

Endpoint Backup

Discovery

Process Automation

Real User Monitoring

Network Management

Remote Control

Anti Malware Signature Detection

Patch Management

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness