SurveyMonkey Enterprise Logo
SurveyMonkey Enterprise Logo
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SurveyMonkey Enterprise

7.9 /10
Category
SurveyMonkey Enterprise
7.9 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Voice of the Customer category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

8% Negative
13% Neutral
79% Positive

Pros

  • Efficient Service
  • Altruistic
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

87

Alerts

87

Sentiment Analytics

87

Text Analytics

84

Data Visualization

84

Dashboards, Analytics and Reporting

84

Multi-Channel Data Collection

83

API Framework

80

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

84

Business Value Created

84

Breadth of Features

83

Quality of Features

82

Ease of Customization

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

78

SurveyMonkey Enterprise Reviews

Lisa A.

  • Role: Operations
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Tailored surveys according to the target audience

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The wide question bank with inbuilt and customizable quetsions. Surveys can be shared across teams

What is your favorite aspect of this product?

Filter and cross-tabbing. Net promoter score

What do you dislike most about this product?

It is expensive compared to other similar platforms out there.

What recommendations would you give to someone considering this product?

Useful in conducting all types of surveys online from millions of respondents and provides real time results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

michael s.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

product is easy to set up and use

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

easy to set up and use and encourages customer engagement

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

i have no issues with the product

What recommendations would you give to someone considering this product?

definately worth consideration

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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