SurveyMonkey Enterprise Logo
SurveyMonkey Enterprise Logo
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SurveyMonkey Enterprise

7.9 /10
Category
SurveyMonkey Enterprise
7.9 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Voice of the Customer category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

8% Negative
13% Neutral
79% Positive

Pros

  • Efficient Service
  • Altruistic
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

87

Alerts

87

Sentiment Analytics

87

Text Analytics

84

Data Visualization

84

Dashboards, Analytics and Reporting

84

Multi-Channel Data Collection

83

API Framework

80

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

84

Business Value Created

84

Breadth of Features

83

Quality of Features

82

Ease of Customization

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

78

SurveyMonkey Enterprise Reviews

Leah P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

A very efficient platform.

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

A well structured software to create and offer surveys for all its users, a system where we can be able to create, modify and analyze our surveys. A platform made exclusively for surveys that are aimed at the general public that is interested in the system.

What is your favorite aspect of this product?

I really like how I can work with SurveyMonkey, the truth is that it is very easy to use, we have not had any inconvenience of any kind. SurveyMonkey is a tool with a great variety of services, we have only been using it for a few months and we think the way it works is fantastic and how it provides us with ease since it is web-based.

What do you dislike most about this product?

I think that at the moment everything has turned out very well, we like how it is implemented and integrated into our organization, we have not found any disadvantage, we love it.

What recommendations would you give to someone considering this product?

It is very easy, even from the first moment we start to use it, it explains very well through its options to handle it and that is nice. We are also happy that it can be compatible with SQL Server and Oracle, I recommend that my colleagues use it with their eyes closed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lisa Z.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy-to-use survey platform

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The whole process of conducting different types of online surveys is automated and it's easy to analyze the collected data through the data analysis and reporting features offered by this software

What is your favorite aspect of this product?

The design themes and the customizable survey links are my favorite aspects of this product

What do you dislike most about this product?

The free plan has limited number of surveys and has no advanced reporting

What recommendations would you give to someone considering this product?

Serves all the research based purposes of conducting surveys. Long and short, simple and complex surveys can be created within minutes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marissa N.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Pretty easy to use - gets the job done

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey is a pretty cheap tool to use and has the same features and capabilities as other survey products.

What is your favorite aspect of this product?

The main component is probably the cost of this as well as how easy it is to identify results. We use this for voice of customer surveys and it is easy to pull together data.

What do you dislike most about this product?

I do wish there were more capabilities in making the survey appear as if it were proprietary.

What recommendations would you give to someone considering this product?

I don't have a lot of recommendations for this product other than taking advantage of it to get customer insights. It can be very useful for strategy.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Helps Innovate

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