Mixmax Customer Reviews 2024

Mixmax

Composite Score

8.7 /10

CX Score

8.8 /10

58 Reviews Write a Review

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What is Mixmax?

Get more replies, book more meetings, and ensure nothing falls through the cracks.

Company Details

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Awards & Recognition

Mixmax won the following awards in the Sales Engagement Platforms category

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2024 Emotional Footprint Champion

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

5 Top Rated Features

2024

3 Top Rated Capabilities

5 Top Rated Features

2023

5 Top Rated Capabilities

8 Top Rated Features

2022

Mixmax Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mixmax.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

92 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mixmax?

3% Negative

4% Neutral

93% Positive

Pros

Enables Productivity
Saves Time
Respectful
Trustworthy

Feature Ratings

Average 84

E-Mail Integration

E-Mail Campaign Management

CRM Integration

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Pipeline Management

Next-Best-Action Recommendations

Sales Analytics

Dialer Integration

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Mixmax Reviews

Breanna c.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use but can be a bit buggy on gmail

Likeliness to Recommend

10 /10

What differentiates Mixmax from other similar products?

Ability to automate email messaging and do it quickly

What is your favorite aspect of this product?

The automation

What do you dislike most about this product?

Glitches with gmail

What recommendations would you give to someone considering this product?

Be organized

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Paul F.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

It does what is says!

Likeliness to Recommend

8 /10

What differentiates Mixmax from other similar products?

Easy to set up, very easy to manage, great integration with the G-Suite.

What is your favorite aspect of this product?

Workflow automation + email campaign management/sequences

What do you dislike most about this product?

The lack of innovation

What recommendations would you give to someone considering this product?

If you are in sales and do a lot of outbound emailing, this is definitely a tool you should consider.

Pros

Trustworthy
Fair
Saves Time
Friendly Negotiation

Cons

Less Effective Service
Less Efficient Service

Tobi L.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Super effective, price-friendly for starters

Likeliness to Recommend

10 /10

What differentiates Mixmax from other similar products?

I haven't used any other full-scale CRM products, but in terms of the features I used the most (scheduling and email sequencing), Mixmax is one of the few out there that's easy to set up and integrates quite nicely with Gmail. The dashboard is intuitive to navigate and use, and the team is always trying to make improvements.

What is your favorite aspect of this product?

My favourite aspect of the product is the email template feature.

What do you dislike most about this product?

I think the user experience for some sections of the product could be a lot better e.g. the calendar scheduling frontend and backend pages. Compared to other tools out there, the mixmax scheduling feature can come off as a little "clunky".

What recommendations would you give to someone considering this product?

If you're looking for a tool to supercharge and scale how you manage your emails in terms of scheduling, email campaigns, and sales reach-outs, while keeping your team small, Mixmax is the way to go.

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Mixmax

What is Mixmax?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Mixmax Ratings

90 Likeliness to Recommend

92 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Mixmax?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Mixmax Reviews

Breanna c.

Easy to use but can be a bit buggy on gmail

Likeliness to Recommend

Pros

Paul F.

It does what is says!

Likeliness to Recommend

Pros

Cons

Tobi L.

Super effective, price-friendly for starters

Likeliness to Recommend

Pros

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Feature Ratings

E-Mail Integration

E-Mail Campaign Management

CRM Integration

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Pipeline Management

Next-Best-Action Recommendations

Sales Analytics

Dialer Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training