Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

2652 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 84%
Conflict Resolution:: 88%
Strategy & Innovation:: 86%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

4% Negative

6% Neutral

90% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Keyboard Mouse Control

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Katie T.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

High quality video conferencing

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has features that streamline company communication. You need to get in and out of chats quickly and you have that ability, to share your screen from time to time frequently, add individuals to and delete chat groups, and share files quickly. It allows to develop videoconferences easily and with high quality. Plus, it's easy to send documents to share with coworkers. It is a great tool that makes our communication more effective, allows us to be more efficient and saves time.

What is your favorite aspect of this product?

You have great options for making group video calls. It automatically adapts to your connection speed and the video call adjusts accordingly. Also, the clarity of the audio and video is excellent. It is easy to use, it allows members of my organization to be in contact with the group chat. Provides facility to add to your email contacts without hassle. You can connect from anywhere and at any time from mobile devices. It allows recording sessions to validate processes and communications. You can hold members accountable if they are recording and using the tools by posting the recordings.

What do you dislike most about this product?

So far I consider it necessary to improve the development of video calls, you may notice delays between the video and the audio. Also, sometimes it presents video call connection failure.

What recommendations would you give to someone considering this product?

This platform is very suitable for teams working remotely. It can be used as the main chat and video conferencing service. I fully recommend its implementation.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Mohammad T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

very effective and useful

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

More and attractive features

What is your favorite aspect of this product?

Meet now or later

What do you dislike most about this product?

number of attachments that can be uploaded at a single point of time is not enough

What recommendations would you give to someone considering this product?

Please make it less memory saver

Pros

Helps Innovate
Reliable
Performance Enhancing
Saves Time

Varsha R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

An evolution over Skype

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams improves on the short comings of Skype by making a clutter free polished minimalist UI design along with other collaboration features which work without any glitches

What is your favorite aspect of this product?

The ability to instantly message any colleague and also third party interaction to receive message notifications

What do you dislike most about this product?

The search feature take a lot of time to go through your messages and crashes occasionally when trying to read very old ones

What recommendations would you give to someone considering this product?

A great tool which can boost the productivity of the team collectively and also help them stay connected with each other

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Katie T.

High quality video conferencing

Likeliness to Recommend

Pros

Mohammad T.

very effective and useful

Likeliness to Recommend

Pros

Varsha R.

An evolution over Skype

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom

Google Meet

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GoTo Meeting

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TeamViewer Remote

1
Since last award

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Keyboard Mouse Control

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization