Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

MH A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great product for file sharing and chat!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's really integrated with Microsoft products, including SharePoint

What is your favorite aspect of this product?

The fun gifs and emojis you can send

What do you dislike most about this product?

it crashes sometimes, and always prompts me to use the new teams instead of just sending me automatically

What recommendations would you give to someone considering this product?

Great for enterprise, smaller businesses might not need something like this, maybe a simpler product would do

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robin M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Powerful Collaboration, Needs Enhanced Features

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

1. Teams integrates seamlessly with Microsoft 365 applications like Word, Excel, PowerPoint, OneNote, SharePoint, and Outlook, providing a unified experience for users. 2. Teams combines chat, video meetings, voice calling, and file collaboration into a single platform. 3. Real-time co-authoring and editing of documents directly within the Teams streamline workflows and enhance the productivity. 4. Teams offers robust meeting capabilities, including scheduling, screen sharing, meeting recording, and live captions. 5. Options for users to customize the user interface and user experience to fit their workflows.

What is your favorite aspect of this product?

1. Can access all integrated Microsoft 365 services with a single sign-on. 2. Automate repetitive tasks and workflows with Power Automate, which integrates seamlessly with Teams to boost productivity and streamline processes. 3. Integration with Outlook allows users to transition email conversations into Teams chats or calls. 4. The ability to search across all documents, chats, and files within the Teams and Microsoft 365 ecosystem. 5. Access to detailed analytics and reporting through Power BI integration helps track project progress and team performance. 6.Teams allows multiple users to simultaneously edit and comment on documents.

What do you dislike most about this product?

1. The application can be slow to start. When trying to quickly join meetings or access information. 2. Notifications can sometimes be delayed, causing missing of important messages or updates. 3. Teams has limited capabilities when offline, restricting access to chats, files, and other essential features without an internet connection. 4. Integrations with other Microsoft 365 applications or third-party tools can be buggy. 5. The vast array of features and integrations can be overwhelming for new users. 6. Teams can consume a significant amount of system resources, including CPU and memory, which can slow down other applications.

What recommendations would you give to someone considering this product?

1. Take advantage of Teams’ integrations with other Microsoft 365 apps like OneDrive, SharePoint, Outlook, and Planner. 2. Organize your teams with appropriate channels and tabs to keep discussions focused and information easily accessible. 3. Use Power Automate to create workflows that can automate repetitive tasks and improve efficiency. 4. Invest in training sessions for your team to help them understand how to use Teams effectively. 5. Ensure that your devices meet the recommended system requirements to avoid performance issues. 6. Customize your notification settings to ensure you receive important alerts.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jeroen O.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Microsoft Teams is a solid tool for your company

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a practical and convenient tool for your daily contact with your team. What makes it so good is its combination of communication, scheduling and file sharing and organisation. In this, Teams is robust and solid and sets itself apart from other products. Other products may do individual parts better, but that combination of facets makes Teams very valuable.

What is your favorite aspect of this product?

The versatility of Teams is one of my favourite aspects. Especially in combination with the many add-ons. And also the fact that I can still send gifs to colleagues is very important to me.

What do you dislike most about this product?

Oh, there are plenty of those. My biggest dislike at the moment is the download kind of pop-up that appears on screen after you download something from a colleague. It hangs over icons that you actually have to use again after downloading it. And this is just one example. But nevertheless, it's definitely a handy tool.

What recommendations would you give to someone considering this product?

It works, it's robust and its helpful for your business. Especially if you work with multiple teams inside your organization.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements
  • Appreciates Incumbent Status

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