Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
88%
Strategy & Innovation:
86%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

85

Audio Conferencing VoIP

85

Audio Controls

83

Keyboard Mouse Control

83

File Transfer

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Scott S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

No brainer if you are already using Office 365

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

A lot of people already have Office 365 which includes Teams. If you are paying for another web conference solution, that does not make sense. Teams chat is fantastic for keeping in contact with your staff and or teams. Create Channels of different content, easily share files, great video conferencing, ease of use for the end-user. Microsoft is constantly adding new features and making the product even more useful. Teams has been very dependable as well with maybe only a handful of "Microsoft issues" over the last 14 months.

What is your favorite aspect of this product?

The video conference portion. It has been easy to stay in touch with others during this whole WFH during the pandemic. We have completely changed our WFH policy because of Teams and how well it has worked for us. Being able to just quickly video conference someone is almost easier than when in the office. We have actually seen more people over video than we have when we were in the office.

What do you dislike most about this product?

All though the product is pretty easy to roll out and use "out of the box" there are a ton of security controls and configurations you can set up on the back end. If you are in an industry with compliance such as HIPAA or PCI you need to have a consultant or someone who knows the office 365 security set up really well so you don't accidentally have controls enabled that could hurt your company.

What recommendations would you give to someone considering this product?

It is a no-brainer if you are using Office 365 already. There is absolutely no reason to pay for another conference solution or chat if you have Teams. It is fairly easy to roll out and just use out of the box. There is plenty of free training on the Microsoft site with videos to get started as well.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product

Vanessa C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

100% collaboration and communication

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

-Provides additional privacy and security measures -Screen sharing execution is above the performance of other software, no lags or freezes -Better sound quality -Integrated with Microsoft suite

What is your favorite aspect of this product?

-Keyboard shortcuts -View each other's calendars, so you can schedule meetings and find a space within everyone's schedule so they can attend and collaborate. -Chats and group calls are easy to create and make. -Ideal for internal and external communication -Project tracking -Access to other programs -Functional and convenient integrations -Editing and creation of documents and files -Virtual backgrounds for meetings -Stable and clear audio

What do you dislike most about this product?

Synchronizing my teams shared folder with my local folder presents inconveniences, however it's not something I can't fix, but it should be smoother.

What recommendations would you give to someone considering this product?

Microsoft Teams is a platform with everything you need to work virtually in an efficient way, if you are looking for unification through a more interactive and cooperative communication between colleagues, this software meets the characteristics.

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

Sandeep R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Best and stable workplace communication tool.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It is stable and most reliable product available in the market. It is cross supported and has third party integrations. It works perfectly fine with outlook apps.

What is your favorite aspect of this product?

It is cross device supported. It is reliable and stable in terms of audio quality. It has stickers, GIFS and animated emojis which chatting more lively and interactive. It runs smoothly even on web version.

What do you dislike most about this product?

There is no HD video support for calling. Mobile application is not well optimised for ios devices. Cant share large files.

What recommendations would you give to someone considering this product?

It is the best tool for internal communication with plethora of features. Go for it without any second doubt.

Pros

  • Fair
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Inhibits Innovation
  • Slower Product Innovation

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