

What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews

Hector M.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2021
"Excellent tool for unified communication."
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams offers a pleasant, intelligent and inclusive experience, allows internal collaboration and enables remote productivity of a company's work team, regardless of their skills, language, work style, technical or labor skills, offers unparalleled protection to its users and their data, allows real-time captioning in video calls thanks to AI, facilitating communication in moments where there is interference or language differences between participants, its efficiency and quality, complemented by Office 365 applications, is an excellent tool to perform unified communications.
What is your favorite aspect of this product?
Screen and file sharing is easy, video and audio calls are of very good quality standards, video conferencing of up to 250 people and online events of up to 10,000 people are possible, plus its innovative approach to real-time captioning, its integration with sharepoint, the iPhone app is great and the user interface is easy to use.
What do you dislike most about this product?
In many occasions when you go to start section in microsoft teams it shows you startup error and you must restart the application several times to allow you access, it is something that is usually very overwhelming when you must attend a videoconference at a certain time.
What recommendations would you give to someone considering this product?
Microsoft Teams is an excellent collaborative tool to integrate people, content and tools that are used daily in teamwork in companies, it fits very well to the needs and requirements of management of unified digital communication (video, audio and messaging), with unique features of service and quality of first level, allows us to be always in touch and share documentation and files easily, promotes productivity in these difficult times, so I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Alex P.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2021
"Great communications platform."
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft teams is an excellent platform for internal collaboration, it has the support of a fairly wide staff of productivity tools, it is safe, flexible, practical, in addition the quality and effectiveness in the communication flow does not compare with that of others, it promotes the Teamwork, offers the option of activating subtitles in real time.
What is your favorite aspect of this product?
It is easy to administer and easy to use, I really like the option of being able to record the meetings online since the information can be reviewed in detail after the meeting is over or if it is the case of not being able to be in the meeting, it allows us to update ourselves on all the information shared, as well as the number of participants that can connect in a meeting and its plus allows to activate subtitles in real time.
What do you dislike most about this product?
I have no negative experience with commenting on this software, it has been very productive in our company.
What recommendations would you give to someone considering this product?
If you want to have a continuous professional, collaborative and effective communication in your business environment, it is of great importance to take into account the option that microsoft makes available to us with teams thanks to its high capacities, tools and intelligent services that make teamwork is the basis of success and productivity in your organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Michael O.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Mar 2021
Easy to use, but call and video quality suffer
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Internal workspace
What is your favorite aspect of this product?
Video.Conferencing
What do you dislike most about this product?
Chat develops lag the more images are posted
What recommendations would you give to someone considering this product?
Try Teams against Zoom, and ensure video quality is up to par
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Inspiring
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
