Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Hector M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

"Excellent tool for unified communication."

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams offers a pleasant, intelligent and inclusive experience, allows internal collaboration and enables remote productivity of a company's work team, regardless of their skills, language, work style, technical or labor skills, offers unparalleled protection to its users and their data, allows real-time captioning in video calls thanks to AI, facilitating communication in moments where there is interference or language differences between participants, its efficiency and quality, complemented by Office 365 applications, is an excellent tool to perform unified communications.

What is your favorite aspect of this product?

Screen and file sharing is easy, video and audio calls are of very good quality standards, video conferencing of up to 250 people and online events of up to 10,000 people are possible, plus its innovative approach to real-time captioning, its integration with sharepoint, the iPhone app is great and the user interface is easy to use.

What do you dislike most about this product?

In many occasions when you go to start section in microsoft teams it shows you startup error and you must restart the application several times to allow you access, it is something that is usually very overwhelming when you must attend a videoconference at a certain time.

What recommendations would you give to someone considering this product?

Microsoft Teams is an excellent collaborative tool to integrate people, content and tools that are used daily in teamwork in companies, it fits very well to the needs and requirements of management of unified digital communication (video, audio and messaging), with unique features of service and quality of first level, allows us to be always in touch and share documentation and files easily, promotes productivity in these difficult times, so I recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alex P.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

"Great communications platform."

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams is an excellent platform for internal collaboration, it has the support of a fairly wide staff of productivity tools, it is safe, flexible, practical, in addition the quality and effectiveness in the communication flow does not compare with that of others, it promotes the Teamwork, offers the option of activating subtitles in real time.

What is your favorite aspect of this product?

It is easy to administer and easy to use, I really like the option of being able to record the meetings online since the information can be reviewed in detail after the meeting is over or if it is the case of not being able to be in the meeting, it allows us to update ourselves on all the information shared, as well as the number of participants that can connect in a meeting and its plus allows to activate subtitles in real time.

What do you dislike most about this product?

I have no negative experience with commenting on this software, it has been very productive in our company.

What recommendations would you give to someone considering this product?

If you want to have a continuous professional, collaborative and effective communication in your business environment, it is of great importance to take into account the option that microsoft makes available to us with teams thanks to its high capacities, tools and intelligent services that make teamwork is the basis of success and productivity in your organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael O.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy to use, but call and video quality suffer

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Internal workspace

What is your favorite aspect of this product?

Video.Conferencing

What do you dislike most about this product?

Chat develops lag the more images are posted

What recommendations would you give to someone considering this product?

Try Teams against Zoom, and ensure video quality is up to par

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Inspiring

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