Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2020

Fantastic product! Easy to use!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Genevieve S.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Essential when office communication is cutoff.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft is a fully integrated and inclusive product. It has something for everyone to use. We have used Microsoft products for years, whether through software or hardware, however, never knew how useful Teams would be until the Pandemic hit and our intra-office conversations and collaborations ceased to exist.

What is your favorite aspect of this product?

You are able to connect anywhere at anytime. Its like being in the office even when you are not.

What do you dislike most about this product?

There is no way to say "I'm not in the office" because with Teams you are always available.

What recommendations would you give to someone considering this product?

Don't let the cost of the product hinder your decision. If you fully vet the product and services, it will be worth the investment.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sharon R.

  • Role: Student Academic
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Great interoperability with other MS products

Likeliness to Recommend

5 /10

What differentiates Microsoft Teams from other similar products?

Interoperability with other MS products

What is your favorite aspect of this product?

Cloud environment

What do you dislike most about this product?

Ease of finding functionality or discovering limitations.

What recommendations would you give to someone considering this product?

To benefit the most, invest in all MS products and mandate the team use all products and features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Caring
  • Less Generous
  • Under Delivered

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