Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Yamila V.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Very useful features.

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Great integration of communication across the different departments in my organization

What is your favorite aspect of this product?

Ability to share documents and utilize them in a conference call so that we can view and manipulate reports together and share findings in a team format.

What do you dislike most about this product?

Security controls lock me out constantly. Need to sign on repeatedly when have interim spans of inactivity.

What recommendations would you give to someone considering this product?

Take the time to learn the capabilities to ensure you optimize full use of it's features.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Leaky H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2020

Great team mesaging app

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is highly customizable, supporting a wide range of apps and services for integration, and hitting all the major features notes one expects to see in a business chat app.

What is your favorite aspect of this product?

It expels the problem of adding a cc to an email . Rather, Teams can just post messages in the right channel, @-notice anybody basic to the discussion or social occasion, while other pertinent personnel can see and decide to react to the message on the off chance that they see fit. The outcome is unquestionably increasingly straightforward correspondences

What do you dislike most about this product?

It is only convenient to use the software in a Microsoft environment.

What recommendations would you give to someone considering this product?

Microsoft Teamsis well suited to organizations that like to keep ideas organized, but also compartmentalized.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Scott M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Has done everything needed and more

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Much easier to use than others I have used

What is your favorite aspect of this product?

The ease of finding people and communication with them

What do you dislike most about this product?

It has occasionally opened when I did not intend to use it

What recommendations would you give to someone considering this product?

Great to use, just take some time to get used to it

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Most Popular Microsoft Teams Comparisons