Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Edward P.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Great product!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It’s seamless integration with other Microsoft Office products.

What is your favorite aspect of this product?

The excellent audio and video quality. The collaboration features are very good. It's simple to deploy and easy to use. Microsoft Teams provides all of the functionality of Skype for Business, but with a better user experience.

What do you dislike most about this product?

It can take a little bit of time to get use to the interface if you are a Skype for Business user.

What recommendations would you give to someone considering this product?

Microsoft Teams is the best collaboration tool that I've ever used.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Very useful - look forward to further updates

Likeliness to Recommend

8 /10

Pros

  • Effective Service
  • Saves Time
  • Respectful
  • Client Friendly Policies

Panagiotis K.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2020

Its name reveals everything!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams is about to be the only App that you will need to have opened, right after your workstation starts! So many integrations and functions!

What is your favorite aspect of this product?

Chat, planning, conferences, calendar, bi, file sharing ..and much more.. in one app!

What do you dislike most about this product?

There is nothing bad on it! They are keep on improving it every day!

What recommendations would you give to someone considering this product?

Give it a try and you will love it! Forget viber/watsapp/slack/sfb or other similar products. Your team will love it and your productivity will raise!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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