Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2020

Love the gifs!

Likeliness to Recommend

8 /10

Pros

  • Unique Features
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Nicole L.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

A collaboration tool only ideal for smaller teams.

Likeliness to Recommend

4 /10

What differentiates Microsoft Teams from other similar products?

In my opinion there is no real difference to other collaboration tools that are available for businesses. The only differentiating factor might be the accessibility for users that work on a contract basis only instead of being a full employee. In terms of features Teams does not really offer anything new or unique.

What is your favorite aspect of this product?

The only positive aspect is the possibility to collaborate with different teams within the organization and share information and documents (to a degree).

What do you dislike most about this product?

It is not stable and crashes constantly, especially when running other Microsoft or messaging tools.

What recommendations would you give to someone considering this product?

I would recommend only using it if all users are covered under a business license and have the same level of access. In addition, it is more useful for smaller teams with fewer interactions and exchanges. Otherwise it can get very difficult to keep track of conversations and exchanges within groups.

Pros

  • Client Friendly Policies
  • Fair
  • Acts with Integrity
  • Transparent

Cons

  • Less Reliable
  • Charges for Enhancements
  • Inhibits Innovation

Jessica W.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Great product

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Channels and versatility

What is your favorite aspect of this product?

Collaboration capabilities

What do you dislike most about this product?

Search functionality

What recommendations would you give to someone considering this product?

Try several before you decide

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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