Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Talib J.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Fantastic product, is worth every penny

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is reliable and does the job. The quality of the tool is high and you can tell that this is the case from numerous updates and also by other tool experiences

What is your favorite aspect of this product?

I love the fact that it's so versatile and adds quite a lot of user configuration options

What do you dislike most about this product?

If anything, the price that my organisation pays is quite high but that's the price of quality.

What recommendations would you give to someone considering this product?

A great versatile tool that I would highly recommend to any one or any business who has a need

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Janis B.

  • Role: Finance
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

A Great addition to the MS suite

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Easy to use and tied in to the existing suite

What is your favorite aspect of this product?

File share

What do you dislike most about this product?

that I cannot override users being voluntary away

What recommendations would you give to someone considering this product?

I want to see who is at their desk and who is not

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rajesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Absolute must for team collaboration.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Ease of use and intergration with Microsoft Office

What is your favorite aspect of this product?

Collobration

What do you dislike most about this product?

some times calls get disconnnected. it doesnt work well when using virtual desktops

What recommendations would you give to someone considering this product?

This is one of the best products I have used for team collaboration. Lots of plugins available to support easy integration with other products. Make sure that you build it to scale, Once everyone realizes potential the usage will increase, and if you haven't built it to scale you might lose the benefits and usage may go down.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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