Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Jennifer C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Enhances communication perfectly!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's fully customable.

What is your favorite aspect of this product?

The ability to connect with others so easily

What do you dislike most about this product?

The licensing is expensive

What recommendations would you give to someone considering this product?

Use the guided tour to unveil hidden features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jason W.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Best communicatio App

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Has many personalize feature, easy to use and implement with existing system

What is your favorite aspect of this product?

Easy to integrate it with other Microsoft Office apps and has many personalize features

What do you dislike most about this product?

Nothing, I found this software very relevant to my work and has all features that I need

What recommendations would you give to someone considering this product?

Microsoft Team one of the best communication app that will help you and your team member mange and communicate effectively

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yuvaraja K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2020

Good collaboration tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

->Ability to conduct conference calls easily ->Interface is very neatly presented and easy control options

What is your favorite aspect of this product?

->To share the screen instantly ->Also a unique feature is to share the screen without even making a call ->Options to change background during video calling to hide your own background

What do you dislike most about this product?

->Lot of times, it takes around 5 minutes to load when launched after a system start up. ->Also some time notifications not work very well even though you disable notification in the conversation you involved you keep getting notified if some one comments

What recommendations would you give to someone considering this product?

Overall a decent office collaboration tool, you can go for it.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Caring

Cons

  • Commodity Features

Most Popular Microsoft Teams Comparisons