Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Shilpi P.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

too much functionality at one place

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

All functionality needed for organization at one place

What is your favorite aspect of this product?

multiple team can review files at the same time looking at their own data

What do you dislike most about this product?

Teams Meeting are terrible. I cannot join meeting with RDP

What recommendations would you give to someone considering this product?

Its a good product

Pros

  • Efficient Service
  • Includes Product Enhancements
  • Reliable
  • Performance Enhancing

Katy t.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Most convenient to use

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's easy to set up meetings unlike other similar products.

What is your favorite aspect of this product?

I like how it normally makes collaboration to be more easier. It's also easy to use and to set up meetings. Also I like how you can easily chat,share files,do a broadcast,and have video conference with your clients and colleagues.

What do you dislike most about this product?

Honestly I have no issues that I have observed while using it, it's the best for me.

What recommendations would you give to someone considering this product?

It's a nice platform that will help you to work well with your teams and share everything through teams,try it and you won't regret having it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yash l.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

"Integration of Microsoft Team with office 365"

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

As Microsoft Team is integrated with Microsoft Office 365 end-users can use services like Word, PowerPoint, Excel, Sharepoint, and outlook during the meeting. This product provides a chat feature so end-user can create conversation channels and easily interact with their teammates using chatbox. Here questions or queries get solved using Team chat, end-user does not have to go for the mail. In this product, file attachments have done easily. This product provides both web and mobile app interfaces. The end-user easily finds out chats and files from past conversations.

What is your favorite aspect of this product?

In Microsoft Team, end-user can arrange a video conference, chat in a group, calling with teammates on one platform easily. This product also provides a one-to-one message, group chat, in which end-users can share their opinion, solves doubt and the main thing about this product is that it has a GIF, stickers, and emojis. As Microsoft Team integrates with Microsoft Office 365 so editing a file like Word, PowerPoint, and Excel can be done in real-time using this product. In-built screen-sharing and video recording tools are the plus point of this product so end-user have not to go for other third-party applications.

What do you dislike most about this product?

Microsoft Team requires a high internet connection for attending a video conference. Other than these all features are best and they provide reliable service.

What recommendations would you give to someone considering this product?

Microsoft Team is the best video conferencing software and provides the best quality of audio by fillers out the background noise. Integration of Microsoft team and Microsoft Office 365 provides the best interface and makes your easy and time-consuming. The plus point I observe about this product is that it has in-built meeting features, so you have to not go for any third-party applications.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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