Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Shiva K.

  • Role: Information Technology
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Market beating product from Microsoft

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is tightly integrated with other Microsoft products like Outlook, sharepoint, Office etc. I especially like the outlook calendar integration. Everything required for collaboration is available at one place. During this pandemic, i could not think of anything without Teams.

What is your favorite aspect of this product?

The mobile app of Teams is fantastic. It works well even at low bandwidths. The application is light and doesnot drain my battery. I used to be on calls for hours on phone and it works like a charm.

What do you dislike most about this product?

The recording feature can be made more intelligent. Sometimes people forget to turn off the recording of a group call at the end of the call. Eventhough no one is speaking or nothing is happening for hours, the app keeps recording, if someone forgot to leave the call. After some time the recording must switch off by itself and display the message that recording is switched off.

What recommendations would you give to someone considering this product?

This is the best product, given it is tightly integrated with other Microsoft products. Microsoft is a great company when compared to other tech companies. It is always a pleasure to associate with such great companies. Teams is much better than its competition and a true collaboration tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sintu K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Superman with team collaboration and file sharing.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Live chats makes team collaboration easy. Faster to share files and documents. User friendly and intuitive user interface. Reliable with documents management.

What is your favorite aspect of this product?

Best with documents sharing. User friendly and intuitive user interface. Convinient with team collaboration. Live chats is impressive for easy communication.

What do you dislike most about this product?

Great software and cost effective to use.

What recommendations would you give to someone considering this product?

Yes it's effectiveness and efficiency with team collaboration. Live chats ensure faster feedback. Reliable with documents sharing and storage.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Deepa K.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Amazing product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

included in office 365 and secured

What is your favorite aspect of this product?

File sharing and bots

What do you dislike most about this product?

meetings view and video calls

What recommendations would you give to someone considering this product?

Go for it amazing for collaboration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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