Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2021

An amazing product for Teams Collaboration

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sudhanshu M.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2021

Microsoft's good work

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It is more organised and has separate columns and channels as per need and give a lot of tools and sections to ease the managing process. It gives an overall robust performance and economical user-friendly plans. The application has a better interface than any other app in the market.

What is your favorite aspect of this product?

This provides an amazing user experience and performance which make it an ideal choice for a video communication solution. Moreover, it has a great support team which make it good for corporates and can perform well even with the high user accessing it at the same time.

What do you dislike most about this product?

It becomes too complex to understand the partitions sometime. Anyone in the channel host a meeting, moreover any one can start a scheduled meeting in the group other than the host.

What recommendations would you give to someone considering this product?

If you have many groups to handle and communicate it is best as it makes every group separate and easy to handle.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Samson O.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Good for small size and basic collaboration

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

It works seamlessly with windows OS

What is your favorite aspect of this product?

Document share

What do you dislike most about this product?

Its usually unstable during meetings. Sharing screen works 7 out of 10

What recommendations would you give to someone considering this product?

Try a demo first and before making decision.

Pros

  • Trustworthy
  • Helps Innovate
  • Continually Improving Product
  • Saves Time

Cons

  • Less Fair

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