Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Patricia V.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very secure file sharing platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It has the ability to automatically save files shared across all conversations into the document folder of SharePoint Online.

What is your favorite aspect of this product?

It can be used for online meetings whereby upto 10,000 users can join. It has audio conferencing whereby anyone can join an online meeting via phone also users that are on the go can participate with no internet required.

What do you dislike most about this product?

Licensing is required for audio conferencing

What recommendations would you give to someone considering this product?

This product can handle big company meetings because of the number of users who can join the online meetings I would recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Simon B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy to use and intuitive

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's amazing ease of use. Best platform to use with customers

What is your favorite aspect of this product?

Screen sharing

What do you dislike most about this product?

didn't come across anything I disliked yet.

What recommendations would you give to someone considering this product?

Try Teams with your customers! Helped us with our video conferencing

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Anne W.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Excellent team collaboration platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

This is the most advanced collaboration platform I have used in our company.

What is your favorite aspect of this product?

It has helped our teams maintain teamwork by collaborating effectively even from remote areas. Management of tasks and projects has been very effective since we deployed this tool. Time management and monitoring takes place effectively with great outcomes.

What do you dislike most about this product?

I have not experienced any major challenge from the operation of Microsoft Teams.

What recommendations would you give to someone considering this product?

I recommend this great tool to any organization for effective team collaboration.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

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