Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Kareem O.

  • Role: Finance
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Really efficient!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams distinguishes itself from other collaboration tools through its deep integration with the Microsoft 365 ecosystem, offering a unified workspace for chat, meetings, file sharing, and task management. It combines robust communication features, including video conferencing and enterprise-grade calling, with advanced security and compliance tools, leveraging Microsoft’s extensive security infrastructure. Teams supports a wide range of third-party app integrations and customization options.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with the Microsoft 365 ecosystem. This integration creates a unified and efficient workspace where users can collaborate on documents, manage tasks, and conduct meetings without switching between multiple applications.

What do you dislike most about this product?

One of the main drawbacks of Microsoft Teams is its sometimes overwhelming complexity and interface clutter. With numerous features, channels, tabs, and integrations, it can be challenging for users to navigate and find what they need, especially for new or infrequent users.

What recommendations would you give to someone considering this product?

Assess how well Teams integrates with your existing tools and workflows, especially if you’re already using Microsoft 365 products like SharePoint, OneDrive, or Office apps. The platform’s strength lies in its seamless integration with these tools, which can enhance productivity.

Pros

  • Helps Innovate
  • Unique Features
  • Inspires Innovation
  • Fair

nicholas s.

  • Role: Operations
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use, both on computer and on Mobile

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

So much easier to use than Zoom!

What is your favorite aspect of this product?

Ability to use on computer or mobile and almost never any technical issues

What do you dislike most about this product?

nothing! Love this tool.

What recommendations would you give to someone considering this product?

Teams has awesome integrations and is super user friendly for people who may have trouble with technology.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Omer E.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Powerful collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Seamless Integration with Microsoft 365: Teams integrates smoothly with other Microsoft 365 apps like Word, Excel, PowerPoint, and OneNote, making it easy to collaborate on documents directly within the platform. Robust Security and Compliance: Microsoft Teams offers enterprise-grade security and compliance features, including data encryption, multi-factor authentication, and compliance with various industry standards

What is your favorite aspect of this product?

Microsoft Teams is packed with features, but one aspect I find particularly compelling is its integration with other Microsoft 365 tools. The way it brings together chat, video meetings, file sharing, and collaborative document editing into a single platform really enhances productivity and streamlines communication. The ability to work on documents in real-time with colleagues while discussing them in a chat or video call is a game-changer for collaboration. It makes teamwork more cohesive and efficient.

What do you dislike most about this product?

One common criticism of Microsoft Teams is its complexity and occasional clutter. The platform can be overwhelming, especially for new users or those who don’t need all its features. With so many options, channels, and integrations, it’s easy to get lost or miss important updates. Some users also find the notifications and constant influx of messages can become a bit distracting. Navigating these issues often requires a bit of customization and adjustment to fit individual needs and workflows.

What recommendations would you give to someone considering this product?

If you're considering Microsoft Teams, here are a few recommendations to help you get the most out of it: Start with Training: Invest some time in learning the basics. Microsoft offers tutorials and guides, and there are plenty of online resources. Understanding how to navigate the interface and utilize core features can make a big difference. Customize Notifications: Teams can generate a lot of notifications, so take advantage of its customization options. Set up notification preferences to ensure you’re alerted to important messages without being overwhelmed.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Caring

Cons

  • Commodity Features

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