Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
88%
Strategy & Innovation:
86%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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4% Negative
6% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

85

Audio Conferencing VoIP

85

Audio Controls

83

Keyboard Mouse Control

83

File Transfer

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Priyanshu S.

  • Role: Finance
  • Industry: Finance
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Feb 2025

Amazing product, Fabulous product.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has an it’s unique interface. Easy to use for everyone, including some good features like away, online, busy via these features its like professionalism.

What is your favorite aspect of this product?

It has one most favourite feature is screen sharing with share your commands.

What do you dislike most about this product?

Sometimes it’s logout automatically.

What recommendations would you give to someone considering this product?

Microsoft need to get more handy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Max Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Connects team

Likeliness to Recommend

7 /10

What is your favorite aspect of this product?

It's very simple to implement

What do you dislike most about this product?

Easy to deploy.

What recommendations would you give to someone considering this product?

Upgrade meeting tools.

Pros

  • Trustworthy
  • Inspires Innovation
  • Client Friendly Policies
  • Fair

Nitish S.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic and Awasome PRoduct

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from other collaboration tools due to its seamless integration with the Microsoft 365 ecosystem, offering direct access to applications like Word, Excel, PowerPoint, and SharePoint within the platform. This integration creates a highly efficient and unified workspace for both communication and document collaboration. Additionally, Teams provides robust features such as threaded conversations, real-time collaboration on files, video meetings, and task management, all while being highly customizable. Its scalability and security, backed by Microsoft’s enterprise-level infrastructure, further distinguish it as a versat

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with the Microsoft 365 suite, which allows users to collaborate on documents in real-time, schedule meetings, and access all necessary tools without leaving the platform. This level of integration fosters a highly efficient and streamlined workflow, reducing the need to switch between different apps. Additionally, the ability to organize teams, channels, and projects in a structured way makes it easy to keep communication and tasks organized, enhancing team collaboration and productivity.

What do you dislike most about this product?

One aspect I find less appealing about Microsoft Teams is its sometimes overwhelming interface, especially for new users. With numerous features, channels, and notifications, it can become difficult to navigate and manage everything effectively, leading to potential information overload. Additionally, while Teams offers extensive integration with Microsoft 365, its integration with third-party tools can be clunky or require additional setup, which might disrupt the user experience. Streamlining the interface and improving third-party integrations could enhance overall usability.

What recommendations would you give to someone considering this product?

For anyone considering Microsoft Teams, I would recommend taking full advantage of its deep integration with the Microsoft 365 suite if your organization already uses those tools. Familiarize yourself with the platform's features, especially its channels, file sharing, and collaboration tools, to maximize productivity. It's also important to invest time in customizing notification settings to avoid being overwhelmed by constant alerts. While the interface might initially feel cluttered, exploring its many features step by step and training your team can help make the transition smoother. If you work with external partners, check the integrati

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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