Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Samuel J.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Awesome team collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams offers a one stop solution for all requirements such as virtual meeting, file sharing, instant messaging and team channels.

What is your favorite aspect of this product?

It allows team members to collaborate with one another by sharing their work thus helping to increase the overall productivity

What do you dislike most about this product?

The video playback features need to be improved

What recommendations would you give to someone considering this product?

A perfect virtual meeting tool for both large scale and small scale organisations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Pravat Ranjan P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Best User Interface compare to other software product.

What is your favorite aspect of this product?

User Interface, most updated feature in market

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

If you want to continue with a great team use ms teams for team as messaging and collaboration product.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Mark R.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Conference communication made easier

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Full integration with Office 365 Audio conferencing Document storage in SharePoint. Full telephony

What is your favorite aspect of this product?

You’ll have less clutter in your inbox as prompt, quick questions get resolved over Teams chat, rather than a potentially long wait for an email reply. Teams provide you with access to Office 365 applications within one location, letting you work more efficiently. Access files and documents in OneDrive and SharePoint, plus make calls and conduct video conferences directly from Teams.

What do you dislike most about this product?

Every time you create a new Team on the platform, you start a new structure from scratch. It doesn’t offer much flexibility in terms of replicating structure.

What recommendations would you give to someone considering this product?

Great software but it needs adaptation for you to enjoy the features.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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