Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Krista M.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Fantastic Product. easy to use and adopt.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Integrates easily with Office and is under the umbrella of Sharepoint - endless opportunities.

What is your favorite aspect of this product?

Collaboration

What do you dislike most about this product?

Occasionally its laborious for external users to join sharepoint groups

What recommendations would you give to someone considering this product?

Go for It!! You won't regret it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Respectful
  • Client Friendly Policies

Cons

  • Less Caring

David P.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2020

Great software very easy to implement and connect

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Only used teams

What is your favorite aspect of this product?

Great to share documents and calls are very easy

What do you dislike most about this product?

No dislikes great product

What recommendations would you give to someone considering this product?

Great for business use easy to setup and manage

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

David H.

  • Role: C-Level
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Effective product in project execution

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It’s various integrated features that allows a users’ work flow to continue in a team setting.

What is your favorite aspect of this product?

Document sharing, task sharing and most importantly, group calling with screen sharing.

What do you dislike most about this product?

The notification system is not quite effective all around. When it comes to receiving messages it’s great, but when documents and other changes made in a team group are executed, it does not notify effectively the specific change.

What recommendations would you give to someone considering this product?

It’s a great tool when it comes to communication but does a greater job in collaborating with your team in reviewing projects visually.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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