Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Arianna T.

  • Role: Consultant
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Easy Communication Channel with Screen Sharing.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The easy team collaboration via different documents and tool to use.

What is your favorite aspect of this product?

Instant messaging ability and video collaboration functionality its amazing.

What do you dislike most about this product?

I got totally nothing on the platform to dislike.

What recommendations would you give to someone considering this product?

Amazing communication capability on this solution and the easy file sharing collaboration between various members.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

rohini m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

All in one corporate communication software

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

->Easy to join meeting through the received link "easily re-direct from browser to installed app" or Join option available under the desktop app. ->Customizable groups to communicate with a bunch of people, share files, post announcements and collaborate

What is your favorite aspect of this product?

->Microsoft Teams is a great all in one tool, it is one of the app in the Microsoft 366 package (former office 365 ), you can use it for conferences call, sharing documents, communicate and etc. ->You can take meetings through APP, desktop or even a browser

What do you dislike most about this product?

->Screen-sharing can be glitchy if you are trying to conduct a meeting using the web browse ->Some times it takes lot of time to load after a system restart -> The projections look very small and even when placing the full screen mode the presentations do not cover the entire screen of the computer.

What recommendations would you give to someone considering this product?

This offer is bundled in the Office365 package, you just got to make the most out of the tools that are already in your package.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Friendly Negotiation
  • Continually Improving Product

Cons

  • Commodity Features
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2021

Collaborate and come together

Likeliness to Recommend

10 /10

Pros

  • Respectful
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

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