Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Ken B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy to implement and great features.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy to use and implementation was easy. Great customer support from the vendor.

What is your favorite aspect of this product?

Ease of use for the end users.

What do you dislike most about this product?

I have no dislikes for this product.

What recommendations would you give to someone considering this product?

Product is easy to use by all end users regardless of level.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jane R.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Results in Efficient communication

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is available globally hence makes it easy for teams to communicate and collaborate whenever they are located.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is team communication that has various options to ensure that communication within teams or groups is continuous.

What do you dislike most about this product?

I honestly do not have any dislike for Microsoft Teams since it met all my needs at the right time.

What recommendations would you give to someone considering this product?

I recommend Microsoft Teams to businesses and firms despite the industry they are based in. This is due to the fact that for any firm to prosper, it should have effective communication, which Microsoft Teams enables them to achieve.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Timothy C.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2021

Lots of features and user friendly.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Constant support.

What is your favorite aspect of this product?

Reliable communication.

What do you dislike most about this product?

Could be more pleasing to look at.

What recommendations would you give to someone considering this product?

Give it a try.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Caring

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