Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Verena A.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

The best of Microsoft for working in one place.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

There are many group collaboration tools but few like Teams, it is quite professional and brings together the best of Microsoft and its software for teamwork in a secure virtual space with an easy to navigate interface. The audio and video quality are very good and it provides easy administration. I can share files and information much faster.

What is your favorite aspect of this product?

The main features that I like the most about Microsoft teams are the following: -I can create a chat with different channels where we organize our teams and we can also send private messages. -It integrates with my MS 365 account and its applications, so I can use these office tools in a group or individual way, I have everything at my fingertips. -Mobile application to continue working with my team anywhere. -Easy to make video conferences, with all the necessary options such as screen sharing, annotation tools or record the call that later will be processed and uploaded to Microsoft Stream.

What do you dislike most about this product?

Sometimes there are minor annoyances such as connectivity problems or mute settings.

What recommendations would you give to someone considering this product?

I recommend Microsoft Teams for any work environment that is familiar with Microsoft tools, it facilitates the execution of tasks and activities and the remote collaboration that has become a lifestyle and business necessity.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Aisha E.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

The best digital workspace.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Large collaborative groups can be maintained, it is suitable for all types of companies and numbers of employees. Integrated office/microsoft 365 tools. You can edit and share documents in OneDrive, OneNote, among others. Online information guides. Chat and calls. Channels with focused conversation topics.

What is your favorite aspect of this product?

Teams has several features that make it one of my favorite work tools. Ease of use Well-structured interface with the most important functions always at the user's fingertips. Ability to join a meeting via web browsers. Stability, the software is always available, I have not experienced crashes or freezes. I can collaborate from my smartphone. Allows moderators a simple and practical management, assigning functions such as presenter role when needed during a meeting.

What do you dislike most about this product?

Nothing bad to say, in these years using MS Teams everything has gone pretty well.

What recommendations would you give to someone considering this product?

In case of smartphones MS Teams consumes quite a lot of device memory as it is a quite complete software, full of functions and with the ability to perform business multitasking in real time, I recommend having a good working tool that can run Teams optimally, it is worth it, it is safe, reliable and professional.

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

Yash l.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

"Integration of Microsoft Team with office 365"

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

As Microsoft Team is integrated with Microsoft Office 365 end-users can use services like Word, PowerPoint, Excel, Sharepoint, and outlook during the meeting. This product provides a chat feature so end-user can create conversation channels and easily interact with their teammates using chatbox. Here questions or queries get solved using Team chat, end-user does not have to go for the mail. In this product, file attachments have done easily. This product provides both web and mobile app interfaces. The end-user easily finds out chats and files from past conversations.

What is your favorite aspect of this product?

In Microsoft Team, end-user can arrange a video conference, chat in a group, calling with teammates on one platform easily. This product also provides a one-to-one message, group chat, in which end-users can share their opinion, solves doubt and the main thing about this product is that it has a GIF, stickers, and emojis. As Microsoft Team integrates with Microsoft Office 365 so editing a file like Word, PowerPoint, and Excel can be done in real-time using this product. In-built screen-sharing and video recording tools are the plus point of this product so end-user have not to go for other third-party applications.

What do you dislike most about this product?

Microsoft Team requires a high internet connection for attending a video conference. Other than these all features are best and they provide reliable service.

What recommendations would you give to someone considering this product?

Microsoft Team is the best video conferencing software and provides the best quality of audio by fillers out the background noise. Integration of Microsoft team and Microsoft Office 365 provides the best interface and makes your easy and time-consuming. The plus point I observe about this product is that it has in-built meeting features, so you have to not go for any third-party applications.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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