Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Jasveen K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Great product. User friendly

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

User Friendly and extent of features

What is your favorite aspect of this product?

Extent of features

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Great product. Value for money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarolta K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Teams is an ultimate collaboration platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams is an ultimate collaboration platform. it merges a lot of functions. Like chat, calendar, video conference.

What is your favorite aspect of this product?

The chat is very fast and useful. Emojis help solve the stress of business.

What do you dislike most about this product?

Video conferences sometimes total freeze old computers.

What recommendations would you give to someone considering this product?

For cooperation this is one of the best program. I merges a lot of functions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David G.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A productive video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's simple to share and collaborate with my teams on documents. Microsoft Teams keep me more organized on my work.

What is your favorite aspect of this product?

It's simple for teams to collaborate when working with Microsoft Teams. Enhance instant messaging. It's simple to make video and voice calls with this tool. Enables ease of screen sharing. It's very important with managing team tasks.

What do you dislike most about this product?

Microsoft Teams have robust features that consumes alot of bandwidth internet usage.

What recommendations would you give to someone considering this product?

Microsoft Teams bring team collaboration, tasks management, instant messaging and video conferencing under one roof hence any organization should give to a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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