Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Mayara G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to integrate with other softwares

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

I see very similar tools available, but the difference is the Microsoft Support.

What is your favorite aspect of this product?

Technical support

What do you dislike most about this product?

Instability

What recommendations would you give to someone considering this product?

Use it if you have other Microsoft tools already

Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Continually Improving Product

Marissa N.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Best collaborative tool on the market

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I really like the ease of use of Microsoft Teams.

What is your favorite aspect of this product?

The calendar tool is great! I can find a centralized area for my meetings and chats and files shared.

What do you dislike most about this product?

There is nothing that really stands out as bad about this product. The chat feature could have more abilities to share but still really a great tool!

What recommendations would you give to someone considering this product?

Choose this over the competitors, it is definitely worth it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Felicia B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Excellent collaboration team.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I have no background experience from similar products.

What is your favorite aspect of this product?

Reaching out to team members from remote areas has been very convenient since we deployed Microsoft teams. Communication with customers is very effective as they can raise their concerns directly to our customer service teams.

What do you dislike most about this product?

I have not disliked anything to do with this great product.

What recommendations would you give to someone considering this product?

I recommend this product to any company for effective collaboration among teams.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Altruistic

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