Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Bayarjargal M.

  • Role: Consultant
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Great product, needs to improve the chatbot

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The fact that i could share and my files through teams to SharePoint is great. Great way to communicate within the company

What is your favorite aspect of this product?

Price friendly, great customer service

What do you dislike most about this product?

Needs to improve yammer and chatbot

What recommendations would you give to someone considering this product?

Great product with cheap price

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Alejandro R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

"Unified communication, easy and secure to use".

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is easy to use, its high quality audio and video allows for clearer and more effective communications, SSL security and integrates well with third party tools.

What is your favorite aspect of this product?

Microsoft Teams increases productivity and improves information flow with our work teams; it also allows for more direct interaction with our staff and increases productivity by providing access to documentation and all types of content, task planning, live work, as well as ensuring secure and private workspaces in each of our meetings and instant messaging connections, allowing customization of our environments, and allowing us to use the Office 365 app.

What do you dislike most about this product?

Microsoft Teams consumes an excessive amount of resources, which sometimes causes system crashes. When logging in, information takes a long time to process, but this is due to the breadth of features it offers; I think efforts could be made to improve its processing power.

What recommendations would you give to someone considering this product?

Microsoft Teams is a complete and powerful platform for managing digital communications. With unmatched quality and privacy for every audio and video call connection, Teams enables collaboration on documents and files, as well as collaborative editing of publications between work teams. It's a fantastic tool worth incorporating.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cojocaru R.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Overall good and continuously improving product.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It has been easier and more secure to integrate in the firm environment

What is your favorite aspect of this product?

The video conferencing features

What do you dislike most about this product?

The lack of favorite chats feature

What recommendations would you give to someone considering this product?

Go for it. Very useful for collaboration.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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