Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Tatenda P.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very useful integration capability

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It has a perfect seamless and smooth external federation with Slack and Webex Teams.

What is your favorite aspect of this product?

It features an immersive reader functionality that speaks the text on a channel aloud.  It allows me to collaborate with meeting participants on Whiteboard from within Microsoft teams.

What do you dislike most about this product?

It does not support Group calendars, so I always have to switch to Outlook to view the calendar of my team.

What recommendations would you give to someone considering this product?

This product has the best integration with Microsoft 365 I would recommend this to anyone considering it because it saves a lot time spent switching between programs.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service
  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Perfect for team collaboration

Likeliness to Recommend

9 /10

Pros

  • Effective Service
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Krisztina S.

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Fav software

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy to use, user-friendly, many various functions, clear view.

What is your favorite aspect of this product?

video conferencing

What do you dislike most about this product?

Video cannot be recoded unless event is scheduled in Outlook.

What recommendations would you give to someone considering this product?

Do not hesitate to get the program as it is the best on the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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