Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2022

A fantastic workplace collaboration tool

Likeliness to Recommend

10 /10

Pros

  • Effective Service
  • Saves Time
  • Security Protects
  • Helps Innovate

Cons

  • Under Delivered

Juan Sebastian C.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

friendly, productive

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

reliability del partner

What is your favorite aspect of this product?

unified communications

What do you dislike most about this product?

high CPU resource processing

What recommendations would you give to someone considering this product?

define usage policies and help adoption

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Sneha B.

  • Role: Finance
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Super easy to use , intuitive and user friendly

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The best part is intuitiveness and seamless integration

What is your favorite aspect of this product?

Team channel

What do you dislike most about this product?

Nothing to be specific

What recommendations would you give to someone considering this product?

Highest recommendation

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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