Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Brooke R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

A simplified way to chat with teammates

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The most important and amazing feature of Microsoft Teams is that it is extremely simple to use, with numerous options ranging from chatting to scheduling meetings. There are no limitations when compared to other communication tools.

What is your favorite aspect of this product?

At my company, I intend to use Microsoft Teams extensively because it will help my team's productivity and collaboration. This tool we use in my organization for communication, whether it's interdepartmental or between departments; in my company, we're now working entirely from home, and teams have made it simple and effective. Furthermore, their support team is really helpful throughout the journey and resolved issues in less time.

What do you dislike most about this product?

Some of the things that I dislike about the tool are the unintuitive UI, non-productive shortcuts, limited configuration options, and poor default settings. The search function is inadequate. Our main concern is bugged: occasionally it loses message history, does not synchronize between desktop and mobile apps, does not show the correct status, does not send notifications on time, and so on.

What recommendations would you give to someone considering this product?

I highly recommend MS Teams to everyone because it has provided me with a better, more seamless experience than other programs. After a few days of use, the software is simple to use. I like how we can organize things into Microsoft Teams, and the permissions are simple to change.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Akash J.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Amazing features in simple interface .

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The overall usability seeemed to be highly appreciated by the user as it provides security perspective at its best and also fullfill the need of client .

What is your favorite aspect of this product?

The security perspective and practicality is best .

What do you dislike most about this product?

Sometimes its behaviour is really unusual .

What recommendations would you give to someone considering this product?

Product is nice to be used .

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Altruistic

Rob F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Great option for anyone rolling out 365

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams offers more than just online meeting capabilities. It also provides an instant messaging service and integration with Sharepoint, allowing you to do a lot more, however it does require a little more setup and effort to roll out than alternative online meeting solutions.

What is your favorite aspect of this product?

The integration with other Microsoft tools such as Sharepoint and Outlook.

What do you dislike most about this product?

Users have to have a 365 license setup and assigned to run meetings with Teams.

What recommendations would you give to someone considering this product?

If you're rolling out 365, include Teams in your roll out and get it enterprise wide as soon as possible so that everyone can get on it and collaborate. If you're not rolling out 365, consider alternatives.

Pros

  • Reliable
  • Includes Product Enhancements
  • Security Protects
  • Helps Innovate

Cons

  • Vendor's Interest First
  • Less Efficient Service
  • Less Effective Service

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