

What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews

Brooke R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
A simplified way to chat with teammates
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The most important and amazing feature of Microsoft Teams is that it is extremely simple to use, with numerous options ranging from chatting to scheduling meetings. There are no limitations when compared to other communication tools.
What is your favorite aspect of this product?
At my company, I intend to use Microsoft Teams extensively because it will help my team's productivity and collaboration. This tool we use in my organization for communication, whether it's interdepartmental or between departments; in my company, we're now working entirely from home, and teams have made it simple and effective. Furthermore, their support team is really helpful throughout the journey and resolved issues in less time.
What do you dislike most about this product?
Some of the things that I dislike about the tool are the unintuitive UI, non-productive shortcuts, limited configuration options, and poor default settings. The search function is inadequate. Our main concern is bugged: occasionally it loses message history, does not synchronize between desktop and mobile apps, does not show the correct status, does not send notifications on time, and so on.
What recommendations would you give to someone considering this product?
I highly recommend MS Teams to everyone because it has provided me with a better, more seamless experience than other programs. After a few days of use, the software is simple to use. I like how we can organize things into Microsoft Teams, and the permissions are simple to change.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Akash J.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted May 2022
Amazing features in simple interface .
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The overall usability seeemed to be highly appreciated by the user as it provides security perspective at its best and also fullfill the need of client .
What is your favorite aspect of this product?
The security perspective and practicality is best .
What do you dislike most about this product?
Sometimes its behaviour is really unusual .
What recommendations would you give to someone considering this product?
Product is nice to be used .
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Altruistic
Please tell us why you think this review should be flagged.
Rob F.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2022
Great option for anyone rolling out 365
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams offers more than just online meeting capabilities. It also provides an instant messaging service and integration with Sharepoint, allowing you to do a lot more, however it does require a little more setup and effort to roll out than alternative online meeting solutions.
What is your favorite aspect of this product?
The integration with other Microsoft tools such as Sharepoint and Outlook.
What do you dislike most about this product?
Users have to have a 365 license setup and assigned to run meetings with Teams.
What recommendations would you give to someone considering this product?
If you're rolling out 365, include Teams in your roll out and get it enterprise wide as soon as possible so that everyone can get on it and collaborate. If you're not rolling out 365, consider alternatives.
Pros
- Reliable
- Includes Product Enhancements
- Security Protects
- Helps Innovate
Cons
- Vendor's Interest First
- Less Efficient Service
- Less Effective Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
