Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Hena Q.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

The one and only product for all your needs.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It has the most amazing features which are integrated together and easy to use. User can manage files, chat history , groups and meetings. The recent update for Reply option is the Cherr on the top.

What is your favorite aspect of this product?

The best aspect is its storage it offers to its users. Old products like Business skype never had chat history memory to offer. Teams helps you to manage all your chat history, files, calendar, groups and the best set of emojis along with live gif options.

What do you dislike most about this product?

I haven't come across anything which I seriously disliked. But it would be fun if the ringing tune is changed to some other better tune which would not give us professionals morning chills about the official meetings. Haha..

What recommendations would you give to someone considering this product?

I would say just go for it and one would never regret but would definitely fall for it. You will get so used to it that you won't like using any other alternative of MS Teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cameron W.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Solid Choice with a lot of Features!

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Integrates well with other Microsoft products. Allows for unified collaboration throughout organization.

What is your favorite aspect of this product?

Easy to use and great customer service.

What do you dislike most about this product?

Hard to navigate at first.

What recommendations would you give to someone considering this product?

Try the free plan or trial first before committing to the annual subscription.

Pros

  • Efficient Service
  • Acts with Integrity
  • Helps Innovate
  • Reliable

Sunil L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Great tool for Messaging

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a great tool to have instant massaging and also very unique features to create the group based on the teams and business topics, it has very good features to add documents in that as well, once we share the document this will store in the Microsoft repository and the group member can access anytime, search option is very fast to see old messages as a reference.

What is your favorite aspect of this product?

Document sharing with screen sharing is very nice features also this has the white board features during meeting so we can share whiteboard and have rough notes to track the meeting minutes.

What do you dislike most about this product?

I do not find anything dislike as this is the great product from Microsoft.

What recommendations would you give to someone considering this product?

This is must tool to have in any organization as this will really add lot of value and the main benefit is that IT team can get the screen sharing and provide instance support which will surely benefit the business criticality.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Fair

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