Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Pablo Andres V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

"Teams is a great product, safe and easy to use."

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Ease of use, stability, safety and reliability.

What is your favorite aspect of this product?

The simplicity with which we can set up video meetings and group conversations where files and documents can be shared easily. Microsoft Teams protects our connections and workspaces, and the call quality is outstanding, all contributing to a very smooth experience, as is the excellent interaction with Outlook.

What do you dislike most about this product?

Occasionally, after the end of a meeting, we have seen that the statuses of several people continue to register as busy, preventing them from attending a new video conference or call. This is often an inconvenience when a new connection is needed and also causes delays in starting events.

What recommendations would you give to someone considering this product?

Microsoft Teams is a highly secure and reliable communication platform for businesses; with exceptional stability and operational capabilities, it is ideal for organizing group meetings, conferences, team calls, scheduling calendars, sharing screens, managing projects and tasks, etc. It is also an excellent collaboration tool for workgroups.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pedro M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

The best videoconferencing tool for communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams provides the level of quality and feature set that distinguishes it as the best video conferencing tool and makes it more effective than similar products, because instead of combining video and audio conferencing with separate tools for chat and team collaboration, you get everything in one digital workspace, with Teams which provides excellent performance and a wide range of features for both conferencing and collaboration, while catering to businesses of all sizes.

What is your favorite aspect of this product?

The video and audio quality, as well as other features like screen sharing, whiteboarding, hand raising, the ability to pin participants to the main view, use dark mode to reduce eyestrain, dial in for audio conferencing when you don't have access to wifi, and noise cancellation settings that cancel background noise when working from other spaces, are the best things about Microsoft Teams as a video conferencing solution. Because discussions in meetings disappear after the call in other tools, Teams provides the ability to review chats during and after talks. The application runs on all operating systems and device types equally well.

What do you dislike most about this product?

One aspect to improve is that the application is heavy on the CPU, especially on macOS, but also on Windows and sometimes uses a considerable amount of computer resources. I also think that the file management should be more organizational structure can be confusing and it is not always easy to find files and finally should be allowed to edit or delete messages already sent.

What recommendations would you give to someone considering this product?

Microsoft Teams is a solid choice, especially if you already use Microsoft products; it is the most formal and reliable communication agent a company can use; its ability to integrate with other Microsoft tools is a unique feature; it offers a task management concept, which saves time and resources; in addition, there are effective communications through chats and audis; and it offers a task management concept, which saves time and resources. At present point, I feel there is no better collaborative workplace for major enterprises, and Microsoft can be counted on to keep improving.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

richards m.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Teams the best

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The calendar feature which notifies us 15 minutes before the next meeting which helps everyone to be ready and organized

What is your favorite aspect of this product?

It is very easy to use and so fast with a great video quality . I really enjoy the how they made it easy to switch between the personal account and corporate account

What do you dislike most about this product?

This software is really perfect in every aspect

What recommendations would you give to someone considering this product?

Best software for any team collaboration of any size

Pros

  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
  • Saves Time

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