Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Simone F.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Great collaboration tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The persistent history of all conversations and access to them over web/desktop & mobile is great

What is your favorite aspect of this product?

Managing my out of office is pretty great especially if I am not at my computor

What do you dislike most about this product?

I cannot pin more than 15 conversations, searching for specific chats / conversations doesn't seem to have a filter option.

What recommendations would you give to someone considering this product?

MS Teams is a really great tool to communicate individually, with larger groups and to also facilitate collaborative workshops. I has met most of my communication needs as a project manager

Pros

  • Enables Productivity
  • Unique Features
  • Helps Innovate
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Highly Recommend teams, I use it everyday!

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Nathan C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Great product for a team who is very MS Office bas

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Great core integrations with other microsoft products, for us this was a game changer and means that our teams have quick access to the data they need when they need it.

What is your favorite aspect of this product?

The fact its always being updated, always being improved and its a good "hub" for microsoft products

What do you dislike most about this product?

Occasional updates from Microsoft can be a little glitchy and cause issues but usually resolved quickly.

What recommendations would you give to someone considering this product?

Speak with a MSP about voice plans. They have been a huge help as our site has limited 4g signal. Microsoft offer a few different calling plans with different prices but the entry level which is actually a great service is relatively cheep!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Efficient Service

Cons

  • Vendor's Interest First
  • Less Fair
  • Under Delivered

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